{{header.marketing.tippyTop.alt}}
I'm a lowly boilerplate

Shipping and Delivery Information

Delivery/Shipping Guidelines

We have several options to ensure your order is fulfilled in a timely manner. Some of our items are delivered to you directly from your local store, others come nationally from one of our warehouses or vendors. The amount of time your order will be in transit varies according to item location, category, size, weight, and shipping/delivery type.

Shipping

Smaller, lighter weight items will be sent via UPS. Shipping time depends on factors such as processing time in our locations and UPS availability. The majority of orders will ship within 48 hours of order. You will receive a UPS tracking code via email once your order is ready to ship.

Delivery

At Sears Outlet, the majority of our items are unique, one-of-a-kind items which may only be available at certain locations. Delivery prices and dates depend on where your item(s) are located around the country. Once your order has been placed, SearsOutlet.com will calculate the distance between your delivery address and the origin of the item being delivered.
Please note: Orders with multiple items may arrive separately as they may come from different locations.

Once your item is added to cart, you will be able to see if your item(s) qualify for local or national delivery in the Order Summary based on your delivery zip code and item location.

local delivery cart

  • Local Delivery:
    Your item(s) qualify for local delivery if they are located within 75 miles of your delivery address. Once your order is placed, our associates will locate your item(s) in our inventory and prepare them for delivery. A Sears Outlet customer service representative will call to schedule delivery. You will also be notified when your order is out for delivery.

  • Please note: Certain rural locations, or remote/island deliveries will not qualify and may not have delivery available, or service will be upgraded as needed.

  • National Delivery:
    If your item(s) originate at a location that is more than 75 miles from your delivery address, it may take up to 10 business days for your order to arrive at a local delivery hub near you. After placing your order, you will receive a confirmation email with your order information. You will then receive an email from our delivery provider which will allow you to schedule your delivery date. On the date of delivery, you will get a pre-delivery call about a ½ hour before the delivery driver arrives to your home.

    National Delivery has four different service levels:

    • Basic: Your item(s) will be delivered to the curb at the end of your driveway.
      Curbside delivery does not include hook-up/installation, assembly of items, or removal of packaging.
    • Standard: Your item(s) will be delivered inside the main entrance of your home.
      Standard delivery does not include hook-up/installation, assembly of items, or removal of packaging.
    • Deluxe: Your item(s) will be delivered to a room of your choice (such as a kitchen or laundry room).
      Deluxe delivery includes unpacking and removal of packaging materials but does not include hook-up/installation or assembly of items.
    • Premier: Your item(s) will be delivered to a room of your choice (such as a kitchen or laundry room) and installed.
      Premier delivery includes unpacking and removal of packaging materials as well as hook-up/installation for appliances, as needed.
      Installation does not cover/include any required modifications to cabinets. Existing utility lines must be in place. Per code, a new gas or water line may be required for hook-up.

Additional information and delivery options for specific types of items are listed below.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

For all refrigerators and freezers, we will place all racks, crispers, ice trays, door handles and other features in factory recommended positions. We will reverse doors if requested and remove and re-attach handles and doors to complete the delivery.

For refrigerators and freezers with a water line, we can re-connect to an existing line, provided the water line meets the manufacturer and local building requirements.

National Delivery

  • Basic: Your refrigerator or freezer will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your refrigerator or freezer will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your refrigerator or freezer will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your refrigerator or freezer will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation for refrigerators and freezers will include electric and water hook-up. Refrigerators and freezers with water line will require an existing water line with shut off valve in order to install.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We can connect to an existing gas line using a new gas connector. We cannot disconnect an old range if the gas shut-off valve is not above the floor, or if re-connecting is prohibited by local code.

We will remove protective plastic, set grates and burners in place, and install any manufacturer-provided anti-tip or other stability device.

National Delivery

  • Basic: Your range will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your range will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your range will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your range will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Gas range installation will include gas line hook-up and installation in cabinetry, as necessary.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will test the 200 volt outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes we will connect the range to the existing outlet. If the test indicates a defect was cannot connect the range. We also cannot connect or unplug any direct wire hook-ups.

We will remove protective plastic, set grates and burners in place, and install any manufacturer-provided anti-tip or other stability device.

National Delivery

  • Basic: Your range will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your range will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your range will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your range will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Electric range installation will include electric hook-up and installation in cabinetry, as necessary.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We can connect to an existing gas line using a new gas connector. We cannot disconnect an old range if the gas shut-off valve is not above the floor, or if re-connecting is prohibited by local code. We will test the 200 volt outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes we will connect the range to the existing outlet. If the test indicates a defect was cannot connect the range. We also cannot connect or unplug any direct wire hook-ups.

We will remove protective plastic, set grates and burners in place, and install any manufacturer-provided anti-tip or other stability device.

National Delivery

  • Basic: Your range will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your range will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your range will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your range will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Dual fuel range installation will include electric hook-up, gas line hook-up, and installation in cabinetry, as necessary.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your oven will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your oven will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your oven will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your oven will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your oven will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your oven will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your cooktop will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your cooktop will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your cooktop will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your cooktop will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of gas cooktops will include gas line hook-up.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your cooktop will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your cooktop will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your cooktop will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your cooktop will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of electric cooktops will include electric hook-up.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your range hood will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your range hood will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your range hood will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your range hood will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of range hoods will include electric hook-up and installation on wall or in cabinetry.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your warming drawer will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your warming drawer will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your warming drawer will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your warming drawer will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of warming drawers will include electric hook-up.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your microwave will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your microwave will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your microwave will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item.

National Delivery

  • Basic: Your microwave will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your microwave will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your microwave will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your microwave will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of countertop microwaves will include electric hook-up.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your microwave will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your microwave will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your microwave will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your microwave will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of over the range microwaves will include electric hook-up and installation on wall or in cabinetry.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your dishwasher will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your dishwasher will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your dishwasher will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your dishwasher will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of built-in dishwashers will include electric hook-up, water line hook-up, and installation in cabinetry.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your dishwasher will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your dishwasher will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your dishwasher will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your dishwasher will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of drawer dishwashers will include electric hook-up, water line hook-up, and installation in cabinetry.

Local Delivery

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

National Delivery

  • Basic: Your dishwasher will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your dishwasher will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your dishwasher will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will remove shipping restraints and attach legs. We will connect the drain hose, connect to existing hot/cold water taps, ground washers to a metal pipe or ground receptacle. If no grounding is available, we cannot provide hook-up.

National Delivery

  • Basic: Your washer/dryer will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your washer/dryer will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your washer/dryer will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your washer/dryer will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of top load and front load washers will include electric and water line hook-up. Installation of electric dryers will include electric and exhaust vent hook-up. Installation of gas dryers will include electric, gas line, and exhaust vent hook-up.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will remove shipping restraints and attach legs. We will connect the drain hose, connect to existing hot/cold water taps, ground washers to a metal pipe or ground receptacle. If no grounding is available, we cannot provide hook-up.

National Delivery

  • Basic: Your washer will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your washer will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your washer will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your washer/dryer will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

National Delivery

  • Basic: Your washer will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your washer will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your washer will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your washer/dryer will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will connect the dryer discharge using only new metal vent kits (connect venting at back or side). If existing vent does not vent outside the home, we cannot complete hookup.

We can connect to an existing gas line using a new gas connector. We cannot disconnect an old dryer if the gas shut-off valve is not above the floor, or if re-connecting is prohibited by local code.

National Delivery

  • Basic: Your dryer will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your dryer will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your dryer will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your dryer will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of gas dryers will include electric, gas line, and exhaust vent hook-up.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will connect the dryer discharge using only new metal vent kits (connect venting at back or side). If existing vent does not vent outside the home, we cannot complete hookup.

We will test the 200 volt outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes we will connect the range to the existing outlet. If the test indicates a defect was present, we cannot connect the dryer. We also cannot connect or unplug any direct wire hook-ups.

National Delivery

  • Basic: Your dryer will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your dryer will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your dryer will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your dryer will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.
    Installation of electric dryers will include electric and exhaust vent hook-up.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

National Delivery

  • Basic: Your dryer will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your dryer will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your dryer will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your dryer will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed.

Local Delivery

We will assemble your item in most cases. We can also assemble any attachments which are arriving on the same date as the riding mower or tractor.

We cannot haul-away any old items.

National Delivery

  • Basic: Your order will be delivered to your front door or outside the main entrance of your residence.

Local Delivery

We will assemble your item in most cases. We can also assemble any attachments which are arriving on the same date as the mower or tractor.

We cannot haul-away any old items.

National Delivery

  • Basic: Your order will be delivered to your front door or outside the main entrance of your residence.

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery. We cannot haul away any old items.

National Delivery

  • Basic: Your order will be delivered to your front door or outside the main entrance of your residence.

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery. We cannot haul away any old items.

National Delivery

  • Basic: Your order will be delivered to your front door or outside the main entrance of your residence.

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery. We cannot haul away any old items.

National Delivery

  • Basic: Your order will be delivered to your front door or outside the main entrance of your residence.

Delivery

All Ashley Branded Furniture items are shipped directly from an Ashley warehouse to your local Sears Outlet store. Once the item arrives at the store, a store associate will contact you to inform you that the item has arrived at the store. During this time you may also work with the store to schedule delivery of the Ashley item(s) for an additional cost.

Delivery times are dependent on local availability. Please allow up to 6 weeks based on Ashley warehouse availability.

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery. We cannot haul away any old items.

National Delivery

  • Basic: Your furniture will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your furniture will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your furniture will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your furniture will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary asssembly will be performed.

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery.

We will haul away any old item if the store or customer provides the delivery team with the mattress bag.

National Delivery

  • Basic: Your mattress/box spring will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your mattress/box spring will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your mattress/box spring will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your mattress/box spring will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary assembly will be performed.

Local Delivery

We will drop off the item within or outside your house. We will assemble your item in most cases and level as appropriate. We will also test the item for proper operation. We cannot haul-away any old items.

National Delivery

  • Basic: Your equipment will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your equipment will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your equipment will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your equipment will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary assembly will be performed.

Local Delivery

We will drop off the item within or outside your house. We cannot haul away any old items.

National Delivery

  • Basic: Your tool storage item(s) will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your tool storage item(s) will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your tool storage item(s) will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your tool storage item(s) will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary assembly will be performed.

Local Delivery

We will drop off the item within or outside your house. We cannot haul away any old items.

National Delivery

  • Basic: Your tools will be delivered to your front door or outside the main entrance of your residence.
  • Standard: Your tools will be brought inside the front door or main entrance of your residence.
  • Deluxe: Your tools will be brought inside your residence and to the room of your choice. It will be unpacked and any associated debris will be removed.
  • Premier: Your tools will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary assembly will be performed.