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Shipping and Delivery Information

Delivery/Shipping Guidelines

We have several options to ensure your order is fulfilled in a timely manner. Some of our items are delivered to you directly from your local store, others come nationally from one of our warehouses or vendors. The amount of time your order will be in transit varies according to item category, size, weight, and shipping/delivery type.

Shipping

Smaller, lighter weight items will be sent via UPS ground service. Shipping time depends on factors such as processing time in our locations and UPS availability. The majority of orders will be shipped within 48 hours of order. You will receive a UPS tracking code via email once your order is processed and ready to ship.

Delivery

At Sears Outlet, the majority of our items are unique, one-of-a-kind items which may only be available at certain locations. Delivery prices and dates depend on where your item(s) are located around the country. Once your delivery order has been placed, SearsOutlet.com will calculate the distance between your delivery address and the origin of the item being delivered. Please note: Orders with multiple items may arrive in separate deliveries as they may come from different locations.

Once your item(s) are added to cart, you will be able to see if your item(s) qualify for local or national delivery in the Order Summary.

local delivery cart

  • Local Delivery:
    Your item(s) will qualify for local delivery if they are located within 75 miles of your delivery address. Once your order is placed, our associates will locate your item(s) in our inventory and prepare them for delivery. A Sears Outlet customer service representative will call you to schedule delivery to your home. You will also be notified when your order is out for delivery.

  • National Delivery:
    If your item(s) are traveling from a location that is more than 75 miles away from your delivery address, it can take up to 10 business days for your order to arrive at a local delivery hub near you. When your order arrives at your local delivery hub, a Sears Outlet customer service representative will call you to schedule delivery to your home. You will be notified when your item(s) are out for local delivery.

    National Delivery has four different service levels:

    • Basic: Your order will be delivered to your front door or outside the main entrance to your residence.
    • Standard: Your order will be brought inside the front door or main entrance to your residence.
    • Deluxe: Your order will be brought inside your residence and to the room of your choice. It will be unpacked and remove any associated debris.
    • Premier: Your order will be brought inside your residence and to the room of your choice, unpacked and debris removed, and any necessary hook-up or installation will be performed. Installation can include hook-up of gas line, water line, electric, or ventilation.

Additional information and delivery options for specific types of items are listed below.

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

For Refrigerators and Freezers, we will place all racks, crispers, ice trays, door handles and other features in factory recommended positions. We will reverse doors if requested and remove and re-attach handles and doors to complete the delivery.

For refrigerators and freezers with a water line, we can re-connect to an existing line, provided the water line meets the manufacturer and local building requirements.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We can connect to an existing gas line using a new gas connector. We cannot disconnect an old range if the gas shut-off valve is not above the floor, or if re-connecting is prohibited by local code.

We will remove protective plastic, set grates and burners in place, and install any manufacturer-provided anti-tip or other stability device.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will test the 200 volt outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes we will connect the range to the existing outlet. If the test indicates a defect was cannot connect the range. We also cannot connect or unplug any direct wire hook-ups.

We will remove protective plastic, set grates and burners in place, and install any manufacturer-provided anti-tip or other stability device.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We can connect to an existing gas line using a new gas connector. We cannot disconnect an old range if the gas shut-off valve is not above the floor, or if re-connecting is prohibited by local code. We will test the 200 volt outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes we will connect the range to the existing outlet. If the test indicates a defect was cannot connect the range. We also cannot connect or unplug any direct wire hook-ups.

We will remove protective plastic, set grates and burners in place, and install any manufacturer-provided anti-tip or other stability device.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call XXX-XXXX

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will remove shipping restraints and attach legs. We will connect the drain hose, connect to existing hot/cold water taps, ground washers to a metal pipe or ground receptacle. If no grounding is available, we cannot provide hook-up.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will remove shipping restraints and attach legs. We will connect the drain hose, connect to existing hot/cold water taps, ground washers to a metal pipe or ground receptacle. If no grounding is available, we cannot provide hook-up.

National Delivery

• Curbside - Placeholder copy

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will connect the dryer discharge using only new metal vent kits (connect venting at back or side). If existing vent does not vent outside the home, we cannot complete hookup.

We can connect to an existing gas line using a new gas connector. We cannot disconnect an old range if the gas shut-off valve is not above the floor, or if re-connecting is prohibited by local code.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

We will connect the dryer discharge using only new metal vent kits (connect venting at back or side). If existing vent does not vent outside the home, we cannot complete hookup.

We will test the 200 volt outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes we will connect the range to the existing outlet. If the test indicates a defect was present, we cannot connect the range. We also cannot connect or unplug any direct wire hook-ups.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will assemble your item in most cases. We can also assemble any attachments which are arriving on the same date as the riding mower or tractor.

We cannot haul-away any old items.

National Delivery

• Curbside - Placeholder copy

Local Delivery

We will assemble your item in most cases. We can also assemble any attachments which are arriving on the same date as the mower or tractor.

We cannot haul-away any old items.

National Delivery

• Curbside - Placeholder copy

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery. We cannot haul away any old items.

National Delivery

• Curbside - Placeholder copy

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery. We cannot haul away any old items.

National Delivery

• Curbside - Placeholder copy

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery. We cannot haul away any old items.

National Delivery

• Curbside - Placeholder copy

Delivery

All Ashley Branded Furniture items are shipped directly from an Ashley warehouse to your local Sears Outlet store. Once the item arrives at the store, a store associate will contact you to inform you that the item has arrived at the store. During this time you may also work with the store to schedule delivery of the Ashley item(s) for an additional cost.

Delivery times are dependent on the availability of the store. Please allow 3-4 weeks duration for the item(s) to arrive at the store from the Ashley warehouse.

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery. We cannot haul away any old items.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within or outside your house. Assembly is not included with delivery.

We will haul away any old item if the store or customer provides the delivery team with the mattress bag.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within or outside your house. We will assemble your item in most cases and level as appropriate. We will also test the item for proper operation. We cannot haul-away any old items.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within or outside your house. We cannot haul away any old items.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy

Local Delivery

We will drop off the item within or outside your house. We cannot haul away any old items.

National Delivery

• Curbside - Placeholder copy

• Threshold - Placeholder copy

• Deluxe - Placeholder copy

• Premier - Placeholder copy