Sears Outlet Online Purchase - FAQs


The Searsoutlet.com inventory consists of new and reconditioned items. Each item is unique to each store.

How do I buy online?

Once you have decided on the item to purchase follow the ‘5 Easy Steps to Purchasing Online’

5 Easy Steps to Purchasing Online

  1. After deciding what item to purchase, select the ‘Add to Cart’ button.

  2. You will receive an immediate confirmation that your order was received, but please wait for your FINAL email receipt, verifying that the item is available and ready for pick-up. Note: Your charge card has not been charged yet!

  3. Store will verify that the item is available.

  4. If the item is available for purchase, you will receive a ‘Sears Outlet Ready for Pick-up’ e-mail with a barcode. Note: THIS E-MAIL IS YOUR RECEIPT! Your charge card has now been charged for the merchandise.

  5. Bring your receipt to the store for pick-up of your item

Back to top

What is the difference between New vs Reconditioned?

The product descriptions on Searsoutlet.com are based on new product that would be sold through Sears.com or our other retail locations. This was done to provide a full and accurate description of features and benefits of each item. The status on the site will help you as a customer determine if the product is "New" or "Reconditioned".

New: Product can be still in a box or new product out of a box that was returned. Product has never been installed in a customer’s home and may have some cosmetic damage. New product warranty still applies.

Reconditioned product is a classification for all product other than new in a box. This may include returned product that has been checked out and repaired, floor models or product out of its original box. Any of these items may be missing manuals or other accessories. All of these factors play into the level of discount the product is offered at. Reconditioned: New product that was returned, has been tested and repaired if necessary, to meet ‘like new’ mechanical specifications. Product may have some cosmetic damage. New product warranty still applies.

Back to top

Why is every item considered unique?

Every item on our site is unique:
The Sears Outlet website carries discounted merchandise for Sears Outlet, Sears Retail and Hardware stores. The site displays new, one-of-a-kind, out of carton, discontinued, used, reconditioned, scratched and dented merchandise. Even on similar items across our stores, their prices will vary depending on the age and condition of the merchandise. Certain items such as tool sets may be missing pieces/parts. Items are limited to stock on hand.

Due to each product being unique we do not have a way to easily identify what kind of cosmetic damage a product may have or if it is missing any accessories. As a customer, it is important to contact the store to determine the condition of the product before deciding to purchase. In some instances, the product is greatly discounted due to the missing accessories, etc. When calling the store be sure to mention that you’re looking at the item on Searsoutlet.com and it’s “991” merchandise.

Back to top

Once I choose an item what purchase options do I have?

There are two options to choose from

  1. You can choose to print the ‘Buy Page’ and purchase in the store (See example below)

  2. You can choose to buy online and pick-up in the store by clicking ‘Add to Cart’ (See example below)

Image Unavailable

Back to top

What's a Buy Page?

A 'Buy Page' will show you the specific details of the item you have chosen. The store telephone number is included on this page, so please call the store to confirm that the item is available. (See example below). Bring this page into the store and the sales associate can locate the items for you.

Image Unavailable

Back to top

What’s a Confirmation?

A ‘Confirmation’ page is issued in response to the order being placed.This confirms the item ordered is being verified by the store and your charge card has not been charged at this point. Your charge card will NOT be charged until the stores confirms the item, and you receive a ‘Sears Outlet Order Ready for Pickup’ receipt email.

Image Unavailable

Back to top

What’s a ‘Sears Outlet Order Ready for Pickup’ receipt?

This receipt is received via e-mail after the merchandise has been confirmed as available in the store. Your charge card will not be charged until you receive this email. This receipt will have a barcode. (See example below). Print this receipt and take it to the store for pickup. If you do not see this e-mail in the inbox of the e-mail address you used to purchase the item, then check your SPAM folder.

Image Unavailable

Back to top

I don’t want to buy the merchandise online until I see it at the store?

Print the page of the item you want to purchase (See example below). Call the store to ensure that the product is available.

Image Unavailable

Back to top

Can I buy the item online and pickup the item in the store?

Yes. Make sure you bring your ‘Sears Outlet Order Ready for Pickup’ receipt

Back to top

How will I know if the item is available if I want to purchase an item after the store is closed?

The order will remain in pending status until the store opens and you will receive a message stating that the store is closed.

Back to top

What if I buy online, but don’t like the item once I see it in the store?

You may choose a comparable item or have the item cancelled.

Back to top

Can I get my item delivered?

Yes. While we currently DO NOT offer delivery online, local delivery can be arranged at the store where the specific item was purchased via the website. Local delivery online will be available in a future release.

Back to top

What is the Tracking number on the Buy Page used for?

This is mainly an internal tracking mechanism for us to have visibility to the number of Buy Pages brought into a specific store.

Back to top

How can I purchase a Protection Agreement?

The Protection Agreement (PA) can be added to your purchase when you pick up your items(s) in the store.

Back to top

© 2010 Sears Brands, LLC.