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Sears Return Policy

Effective August 27, 2013:
Items purchased at Sears Outlet stores can only be returned to the Sears Outlet stores.

RETURN POLICY FOR NEW MERCHANDISE

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return the merchandise you purchased in its original packaging, with your original receipt for a refund or exchange. The number of days from purchase that you have to return the merchandise varies depending upon the item as follows:

90 DAYS 60 DAYS 30 DAYS

Air Mattresses & Air Beds
Beauty, Health & Personal Care Items
Bedroom & Bath Items
Clothing, Footwear & Fashion Accessories, including Costume Jewelry
Floor & Window Coverings
Infant Department Items
Luggage & Housewares
Non-Seasonal Indoor Home Décor & Furnishings & Indoor Furniture
Small Kitchen Appliances (Except Floor Care)

Automotive Accessories
Bathroom Fixtures, Plumbing Accessories & Electrical Components
Fitness, Outdoor & Sporting Goods Items1
Holiday & Seasonal Items
Lawn & Garden, Patio & Outdoor Living Items1
Mattresses, Box Springs and Frames (except Air Mattresses)1, 2
Tools, Paint & Hardware Items
Toys & Games
1(NOTE: additional requirement below for delivered items)
2(NOTE: Mattresses box springs & frames have their own return policy with other restrictions)
ALL OTHER MERCHANDISE

Air Conditioners
Consumer Electronics1
Gas Powered Equipment
Floor Care Items & Vacuums1
Office Supplies
Major Home Appliances1(time period for return of Major Home Appliances runs from date of receipt of merchandise rather than purchase date)
Sewing Machines
Video Games, Movies, Music, Software, CDs, & DVDs
Water Treatment, Plumbing & Heating Equipment1
Watches & Fine Jewelry
1(NOTE: additional requirement below for delivered items)
NO REFUNDS OR EXCHANGES ALLOWED ON CUSTOMIZED JEWELRY

Lands' End Guaranteed. Period.

If you're not satisfied with any Lands’ End item purchased at a Sears store (other than an Outlet store), return it at any time for an exchange or a refund of its purchase price.

1 Damage Reporting Requirement for Delivered Items: You must report any visible damage to Consumer Electronics; Fitness, Outdoor & Sporting Goods Equipment; Floor Care Equipment & Vacuums, Lawn & Garden, Patio Items & Outdoor Living Items; Major Home Appliances; Mattresses, Box Springs & Frames, and Water Treatment, Plumbing & Heating Equipment; and within 72 hours of home delivery to be eligible for a refund or exchange.

If delivered items with visible damage are not reported within this time frame the refund or exchange will not be accepted. To report damages and obtain the required claim number, call 1-800-732-7747 between the hours of 6:00 a.m. and midnight CST seven days a week (except Christmas Day).

For stores located in Puerto Rico, call 1-800-732-7747 between the hours of 6:00 a.m. and 9:00 p.m. AST Monday through Saturday or Sundays during the Holiday season from Black Friday through January 6 (Three Kings) from 11:00 a.m. to 6:00 p.m. AST (except Christmas Day).

l provide the local phone number for damage claims.
2 Mattresses: Damaged, soiled or stained mattresses cannot be returned or exchanged. Foundation, Bed Frame, and Head/Footboard have a separate return policy with additional terms and conditions.

Restocking Fee, Special Order Cancellation Fee (Not applicable in Hawaii)

A 15% restocking fee will be charged on Consumer Electronics returned without the original box, used, or without all of the original product packaging, accessories and parts; mattresses and foundations; air conditioners, dehumidifiers, water heaters, and built in Home Appliances. Special orders cancelled later than 24 hours after purchase are subject to a 15% order cancellation fee, including special orders on certain Automotive merchandise, including special tires and cargo handler tops. Consumer Electronics returned in opened boxes may be, but need not be, determined to have been used.

Special orders cancelled later than 24 hours after purchase are subject to a 15% order cancellation fee.

ITEMS/CHARGES NOT ELIGIBLE FOR REFUND OR EXCHANGE

° Opened music, movies, computer software, video games, and collectibles cannot be refunded, but if defective, may be exchanged for an identical item.
° If the original packaging has been opened or tags or labels have been removed, other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry and watches, will only be exchanged for an identical item or a substantially similar item of equal value.
° Items damaged, altered, or abused after delivery to the customer and mattresses or foundations that are damaged, soiled, stained or missing law tags cannot be returned.
° Delivery, labor and/or installation fees cannot be refunded.
° Adjustable base beds and customized items, including customized jewelry cannot be returned
° If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.

Promotional Offers:

In the event of a return of items purchased in connection with a gift or award card promotion, all or a portion of the card amount may be deducted from any refund or exchange (please note that certain Award Cards may have a date on which they expire, which will be indicated on the face of the card). When returning items in which a free or bonus item was also provided as part of the purchase, the value of the free or bonus item may be deducted from any refund or exchange, unless the free or bonus item is also returned unused. When making a purchase as part of a multiple-buy discount (for example, “buy one get one free”) the value of the discount will be pro-rated among all items that are part of the multiple buy. If some but not all of the items that are part of the multiple buy are returned, the refund or exchange amount will be the amount paid for the items returned less the pro-rated discount. Refunds and exchanges may also be reduced if a discount was given at the time of purchase upon a bundled purchase, and some but not all of the items that were part of the offer are returned. Points earned by a Shop Your Way Member on an item that is returned will be removed from his/her Shop Your Way account. If there are insufficient points in the account to be removed, the refund or exchange amount may be reduced by the value of the points shortfall. See www.shopyourway.com for more details.

Where appropriate, refunds will be issued in the same form as the original method of payment. It may be necessary to ask for identification in connection with return or exchange. We reserve the right to limit or decline a refund or exchange.

REFUNDS WILL NOT BE GIVEN WITHOUT RECEIPT.

If you are still not satisfied with your purchase after the time periods listed in the chart, please let us know. Your satisfaction is important to Sears Hometown and Outlet Stores.

Craftsman Warranty:

In addition to the Sears Hometown and Outlet Stores Return and Exchange Policy, Craftsman Tools may be covered by product-specific warranties. Customers exchanging ten or more Craftsman hand tools may be shipped their replacement tools. Find the complete list of Craftsman product warranty statements at: www.craftsman.com/warranty.

Puerto Rico Stores: Publishing deceptive advertisements is illegal. Incurring said practice carries a fine up to a maximum of $10,000. The consumer may file a complaint with the Department of Consumer Affairs (DACO), Act No. 5 of April 23, 1973, as amended.

Return Policy for MATTRESSES, FOUNDATIONS, BED FRAMES, AND HEAD/FOOTBOARDS—60 DAY COMFORT GUARANTEE

Our goal is that you are completely satisfied with your purchase. Our 60 day Comfort Guarantee for mattresses and foundations allows you to have the chance to sleep on the bed you purchased at home to ensure the comfort is what you expected. With this policy, we require you to use the mattress for a 30 day time period in order for your body to adjust to your new sleep set and your new sleep set to adjust to you. If, after 30 days of sleeping on your mattress and foundation, you are not able to adjust to a comfortable level of support, you have an additional 30 days to contact us at 1-800-479-5899 to request a one-time refund or a one-time exchange for a different mattress and foundation.There are no refunds or exchanges during the first 30 days.

You are responsible for paying any increase in price for the new mattress and foundation. Delivery fees for the original purchase will not be refunded. A pick-up fee will be charged for our delivery team to pick up the mattress or foundation from its location and a 15% usage/restocking fee* will apply.

Mattresses and foundations must be undamaged, unsoiled and free of stains with all legally mandated tags attached to be eligible for exchange or refund. The 30-day required adjustment period does not apply to defective mattresses or foundations. Defects in mattresses or foundations must be confirmed by physical inspection arranged through Sears. Other than the 60-day Comfort Guarantee, we offer no other return policy for mattresses and foundations.

Extended Comfort Guarantees provided for Certain Mattresses

The manufacturers of Tempur-Pedic, Serta iComfort, Sealy Optimum and Simmons Comforpedic mattresses offer a longer 120-day Comfort Guarantee on their products. These comfort guarantees also require you to sleep on your mattress for a period of time. See an associate for details.

Returns for Bed Frames and Head/Footboards

If for any reason you are not satisfied with your bed frame or head/footboard, you may return it, with your original receipt, within 60 days of the date of purchase, for a refund or exchange. Bedframes and head/foot boards must be undamaged and contain all original accessories. Delivery fees for the original purchase will not be refunded. A pick up fee will be charged for our delivery team to pick up the bed frame or head/footboard from its location.

Adjustable base beds are not returnable. Please refer to your manufacturer’s warranty. Special orders cancelled later than 24 hours after purchase are subject to a 15% order cancellation fee.

Damage Reporting Requirement

Upon delivery, carefully examine your purchases. Customers must report any visible damage (including stains, tears, smudges, snags, handprints, marks or other damage) to any mattress, foundation, bedframe or head/foot board within 72 hours of home delivery to be eligible for a refund or exchange based upon such visible damage. If delivered items with visible damage are not reported within this time frame, you cannot obtain a refund or exchange because of the visible damage. To report damages and obtain the required claim number, call 1-800-732-7747 between the hours of 6:00 a.m. and midnight CST seven days a week (except Christmas Day).

For stores located in Puerto Rico, call 1-800-732-7747 between the hours of 6:00 a.m. and 9:00 p.m. AST Monday through Saturday or Sundays during the Holiday season from Black Friday through January 6 (Three Kings) from 11:00 a.m. to 6:00 p.m. AST (except Christmas Day).

Note: Some Sears Hometown and Outlet locations may utilize a local delivery service. In these cases the store will provide the local phone number for damage claims.

*Usage/restocking fees are not applicable to defective products or to items purchased in Hawaii.

Return Policy for out of carton, discontinued, reconditioned, scratch-and dent and used merchandise

In warranty Home Appliances are subject to repair only, unless a Sears Hometown and Outlet Product Repair Technician determines that the appliance is not repairable. Contact 800-4MY-HOME (800-469-4663) to schedule a free service call.

For other products, if for any reason you are not satisfied, simply return your purchase in its original packaging, with your original receipt within 60 days of your purchase for a refund or exchange, within 30 days of your purchase for Consumer Electronics and Apparel.

Where appropriate, refunds will be issued in the same form as the original method of payment.In the event of a return of merchandise purchased in connection with a gift or award card promotion, the card amount may be deducted from any refund. Also, in the event of a return of merchandise in which a free item, gift or promotional card was also provided as part of the purchase, the value of the free items or cards will be deducted from any refund unless the free items or cards are also returned in an unused condition. In addition, in the event of a return of merchandise that was part of a multiple-buy discount (for example, “buy one get one free”or “buy a washer and a dryer together and receive $100 off”), the amount of the discount will be deducted from the return value of the item you return unless you return all of the other merchandise included in the multiple buy offer as well. Shop Your Way Reward points and promotions are subject to the program’s terms and conditions located at www.shopyourway.com. We reserve the right to limit or decline a refund or exchange.

If you are still not satisfied with your purchase after the time periods listed in the chart, please let us know. Your satisfaction is important to Sears Hometown and Outlet Stores.

ONLINE PURCHASES

Hassle-Free Returns & Exchanges

Online merchandise can be returned in several ways:

· Scheduled-delivery items (Appliances, treadmills, big-screen TVs, etc.)

   ° By scheduled pick up
   ° To any Sears Hometown and Outlet Store*

· Shipped items (UPS, US Postal Service, etc.)

   ° By mail

   ° To any Sears Hometown and Outlet Store*

*See store for details.

To ensure timeliness, products may be shipped to you from other Sears Holdings companies or from other retailers. Please be sure to follow the return processes and procedures enclosed on the packing slips with these items.

Mail-In Returns

All shipped items (UPS, US Postal Service etc.), including Parts and Auction merchandise, can be returned by mail using the pack slip provided. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped.

Online Order Cancelations

Once an order is placed it can't be cancelled or altered. Most items may be returned within 30- 90 days of the order date with a Return Authorization. See chart above for specific time frames for returns.

Online Orders for UPS/USPS Shipped Items

Because our automated system processes your order almost immediately after you click the "Process Order" button in Checkout, it not possible to cancel your order before it fulfilled. However, when you receive the shipment, it will contain specific instructions on how to return it for a refund. In addition, home delivery of larger items can be refused, if necessary.

If you make an order that you wish to cancel, you may mail the order back after you have received it or return the merchandise to your local Sears Hometown and Outlet store. If you choose this last option, please be sure to follow the correct steps on returning merchandise purchased online.

Orders with a status of "Processing" cannot be canceled (Check Your Order Status). When the status changes from Processing to Shipped, it means that your order has left Sears Hometown and Outlet distribution facility and is on its way to the carrier regional distribution center. Tracking numbers and other information may not be available until your shipment arrives at the carrier regional center. To contact Customer Service, please send an email to our Customer Order Department or call 1-800-349-4358.

Home Delivered Items

Home delivered orders can be canceled at any time prior to your scheduled delivery date by calling Customer Service at 1-800-732-7747.

Store Pickup Items

Store pickup orders can be canceled at any time prior to actual pickup. Call the store you selected for store pickup or customer service at 1-800-349-4358. For store information, use our Store Locator.

How the Drop-Off Returns Program Works

After printing the shipping label, you can either tape the label to the box (not the preferred method) or utilize an address pouch that can be found at all shipping locations or with the UPS driver you hand your package to. The address pouch is a see-through protective pouch that adheres to a package and allows you to put the folded shipping label into the pouch. It is your responsibility to get the package to UPS for shipping.

The cost of this service will be the shipping charges only. There are no additional fees associated with this service.

UPS Drop-Off Locations

UPS offers numerous options for dropping off a package. All UPS drivers, UPS store employees and UPS customer counter agents can accept properly sealed and labeled packages. You may also take your package to any UPS designated Drop Box location. Packages must fit inside the container and will not be picked up if they are left elsewhere. If you would like more information about Drop Box locations in your area, please visit www.ups.com and select Find Locations.

How the UPS Three Pickup Attempt Policy Works

With this option, a UPS driver carries a preprinted return shipping label when attempting to pick up the return package. UPS will attempt to pick up your package on three separate business days. If you requested this service before 9 p.m. (Central Time), the first attempt will be made the next business day.

After three failed pickup attempts by UPS, you will need to process another request through the Sears Hometown and Outlet Returns Process system.

UPS charges us an additional $7 for this service. Therefore, the fee for this service will be $7 plus the shipping cost.

Proper Packaging

If you are using a box to ship your return items, make every effort to use a new one. A box loses its original protective qualities over time and may not adequately protect your shipment if it has been previously used. If you must reuse a box, make sure it is rigid enough to withstand shipping and free of punctures, tears, rips and corner damage. Box flaps should be intact. Any old labels or other markings should be removed or covered.

To close a box securely, do not use masking tape, cellophane tape, duct tape, string or paper over wrap. Use strong, thick tape that is two or more inches in width. Apply three strips to both the top and bottom box flaps so that the middle and two edge seams are properly sealed.

Place the shipping label on the top of your package. To prevent confusion, place only one address label on your package and include your return receipt inside. Do not put any labels over edge seams, closures or on top of sealing tape. Remove or cross out old labels or markings on a used box. For more details, please visitwww.ups.com.For packaging assistance, please visit a UPS store.