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*Distance is an approximation. Actual driving distance will be used to calculate delivery charges.

Sears Outlet Online Purchase - FAQs



The Searsoutlet.com inventory consists of new and reconditioned items. Each item is unique to each store.

What types of merchandise does Searsoutlet.com sell?

SearsOutlet sells New, One-of-a-kind, discontinued, scratched and dented merchandise. A new product warranty would still apply. Here is a link to our video which further explains what Searsoutlet.com is all about:

Why am I also seeing Sears Department Stores under the Searsoutlet.com site?

Although the Sears Outlet stores are the main source of our inventory, we also show inventory for other Sears Holdings Corporation formats including Sears Department Stores, Sears Hardware Stores, and Sears Home Town Stores. The limitation is that their inventory is only available for purchase as Store Pickup, and shipping and delivery are not currently being offered.

When does my credit card get charged?

Once you added your item to Cart and check out, the following will happen.

  1. You will get a confirmation number after selecting the Place Order button.
    Note: Your charge card has not been charged yet
  2. The Store will verify that the item is available.
  3. If the item is available for purchase, you will receive a confirmation e-mail with all your order details. Note: THIS IS YOUR RECEIPT! Your charge card has now been charged for the merchandise and specific details related to your order are provided.
  4. While Searsoutlet.com will not charge your credit card until an item is confirmed to be in inventory, there are several banks that will “hold” funds for an online purchase immediately at order placement, especially when using a debit card. We have seen the bank hold funds up to 4 days in some cases, even when the order was declined by Searsoutlet.com because the inventory was not available. Members impacted by this need to work with their bank to get the funds released earlier or get information from the bank on how long the funds are held.

What online purchase options do I have?

The type of product determines the available purchase options. For appliance sold out of the Outlet Stores you will have the options of Store Pickup or Delivery. Your delivery charge will be based on your zip code and where the item is located.

Note: Items from Sears Department Stores, Sears Hardware Stores, and Sears Home Town Stores are only available for purchase as Store Pickup.

Can I get items delivered via UPS?

Most products in the Outlet store that are 130lbs or less are available for Shipping* via UPS. You also have the option of Store Pickup. Bring your email receipt to the store when picking up your item(s).

* Although some products may weigh less then 130lbs they may not qualify for shipping via UPS do to hazardous materials qualification, or fragility of the item. Not all items ship well in a UPS environment.

Note: Items from Sears Department Stores, Sears Hardware Stores, and Sears Home Town Stores are only available for purchase as Store Pickup.

If an item doesn't give me the option for shipping, can I arrange for UPS shipping myself?

If an item doesn't give you the option for shipping, then it does not meet the UPS criteria and cannot be shipped via UPS. There are cases where items weigh less than 130 lbs that CANNOT be shipped via UPS. Some items because of their bulk do not travel well in a UPS environment.

What's an Order Confirmation email?

An 'Order Confirmation' email is the email you will receive after you place your order.

What's a 'Sears Outlet Order Ready for Pickup' email?

This is your email receipt when you have opted to pick up an item in the store (Store Pickup). Print this email (receipt) and take it to the store when picking up your item(s). If you do not see this email in your inbox of the email address you used to purchase the item, then check your SPAM folder.

I don't want to buy the merchandise online until I see it?

Outlet stores now take actual pictures of their items. Look for the icon "view photos of this specific item". Click the icon to see thumb nails of the actual item.

Actual Product Images

What if I still prefer to see the item in person?

Click the 'Visit store to see actual item?' link to view the Item and Store Details' page of the item you want to purchase. Call the store to ensure that the product is available.

Can I buy the item online and pick up the item in the store?

Yes. You can make your purchase online for any of the Formats (Sears Outlet Stores, Sears Department Stores, Sears Hardware Stores, and Sears Home Town Stores). Make sure you bring your 'Sears Outlet Order Ready for Pickup' receipt email and present it to the store associates.

What if I buy online, but don't like the item once I see it in the store?

You may choose a comparable item or have the item cancelled.

What are my other purchase Options for Sears Outlet Stores?

For Sears Outlet Stores you can:

  1. Buy online and pick up in store
  2. Buy our shippable* products (less then 130lbs) online and have the shipped via UPS.
  3. Buy Online and get home delivery (local for $81.99) if the store you select is supported by our Home Delivery service miles (estimated 50 miles) from you home.
  4. Buy online and get national delivery if the store you are purchasing from is beyond the 50 mile range (estimated) from your home. The pricing for national delivery will vary based on distance (originating store zip code to delivery zip code)

* Although some products may weigh less then 130lbs they may not qualify for shipping via UPS do to hazardous materials qualification, or fragility of the item. Not all items ship well in a UPS environment.

How will I know if the item is available that I added to cart after the store is closed?

The order will remain in pending status until the store opens and you will receive an email message stating that the store is closed. When the store opens they will confirm the merchandise is available, and you will receive a 'Confirmation E-mail' with additional order details.

When I see delivery prices why is the 'standard delivery' price lower that national delivery prices?

The 'standard delivery' price means that there is a local store that has the item and it can be delivered from the local Home Delivery location. If it does not state 'standard delivery', then the item is not available in a store near you and will be traveling a further distance and we consider this a national delivery.

How can I track my Home Delivery order if it is not a 'standard delivery'?

Same as with standard delivery you will receive an email notification for the delivery with additional order details and you will get a phone call to schedule the delivery within 48 hours of the item being delivered.

Why can I only choose the 'Store Pickup' option on certain stores?

The searsoutlet.com website lists items for Outlet, Full Line Retail, Hardware and Home Town stores, but only Outlet Stores give you the four different options. The rest will only offer 'Store Pickup'.

If an item is listed 'As Is' does it have a warranty?

Yes. All items have a full manufacturer's warranty

What is the difference between New vs Reconditioned?

The product descriptions on Searsoutlet.com are based on new product that would be sold through Sears.com or our other retail locations. This was done to provide a full and accurate description of features and benefits of each item. The status on the site will help you as a customer determine if the product is "New" or "Reconditioned".

Samsung out-of-carton product does not come with a manufacturer’s warranty. Please see associate for details on how to purchase a warranty for this product.

New: Product can be still in a box or new product out of a box that was returned. Product has never been installed in a customer’s home and may have some cosmetic damage. New product warranty still applies

Reconditioned: Product is a classification for all product other than new in a box. This may include returned product that has been checked out and repaired, floor models or product out of its original box. Any of these items may be missing manuals or other accessories. All of these factors play into the level of discount the product is offered at. Reconditioned: New product that was returned, has been tested and repaired if necessary, to meet 'like new' mechanical specifications. Product may have some cosmetic damage. New product warranty still applies and you will note that all Sears Outlet products then become Sears Outlet Certified.

Why is every item considered unique?

Every item on our site is unique:
The Sears Outlet website carries discounted merchandise for Sears Outlet Stores, Sears Department Stores, Sears Hardware Stores, and Sears Home Town Stores. The site displays new, one-of-a-kind, out of carton, discontinued, used, reconditioned, scratched and dented merchandise. Even on similar items across our stores, their prices will vary depending on the age and condition of the merchandise. Certain items such as tool sets may be missing pieces/parts. Items are limited to stock on hand.

Due to each product being unique we do not have a way to easily identify what kind of cosmetic damage a product may have or if it is missing any accessories. As a customer, it is important to contact the store to determine the condition of the product before deciding to purchase. In some instances, the product is greatly discounted due to the missing accessories, etc. When calling the store be sure to mention that you’re looking at the item on Searsoutlet.com and it’s "991" merchandise.

Where can I find information about Returns Policy or Price Matching?

On the lower right hand footer of the Home Page are links that provide all the required information.

When can I expect my delivery and what comes with it?

Before placing your order, please review the condition of the item(s). Please review all photos of the actual item, you can do this by clicking the view photos button on the inventory page.

You are agreeing to purchase the item(s) as-is.

The delivery fee(s) for the item(s) will not be refunded if you cancel an order after (i) 24 hours from order placement or (ii) while the product is in transit.

Our stores make every effort to fulfill your order in a timely manner. Once your order has been placed, a customer representative will call you to schedule your delivery. You will also be notified when your item(s) are out for delivery.

Your items may arrive to you in separate deliveries as they are available from sellers.

To view your order status at any time, click here.

On Searsoutlet.com we have two forms of delivery: local and national delivery. Below you will find information about each fulfillment type.

Local Delivery
Local delivery is any delivery that is within 75 miles of the fulfilling store. After placing your order, you will be contacted within 24 hours of your purchase to setup a delivery date and time.

National Delivery
National delivery is any delivery that falls outside of 75 miles of the fulfilling store. After placing your order, you will be contacted within a week to setup a delivery date and time. National delivery can take up to 3 weeks.

If you need to return your purchase, you must have a printed copy of your order confirmation. If a gift card was used to pay for all or part of this order, please keep it in your possession until you receive your shipment confirmation.

Additional Information
  • Delivery is available on certain days of the week based on the delivery zip code (excluding major U.S. holidays)
  • Delivery is available to U.S. addresses only
  • Delivery times are between 8am and 8pm with a two hour window
  • The evening before your delivery you will recieve an automated call to confirm your timeframe
Included With Your Appliance Delivery
  • Moving of new appliance into desired location (varies by store)
  • Moving of the old appliance to another location within the same residence
  • Haul-away and recycling of old appliance
  • Uncrating and removal of packaging
  • Demonstration of operation
  • Door swing change (if necessary)
  • Basic Hookup Includes
    - Hookup of new appliance: basic connection only (parts must be new)
    - Hookup of appliance with existing electrical connection
  • If installation is required
    - Connections for dishwashers, drop-in ranges, gas ranges, gas dryers, air conditioners, water heaters, wall ovens, surface units or cooktops are an additional charge and can be scheduled by your local SearsOutlet store