When the plastic protective film was removed from my fridge there were rust spots behind the film. I have called and e-mailed for over a month and they have yet to resolve this issue. Purchased warranty states it is manufacturer's issue but Sears keeps sending me back to the purchased warranty. This should not happen on a brand new fridge!
I've had it a year and three months and it started making a loud noise coming from the compressor. Of course i didn't get the extended warranty. but you would think after shelling out nearly 3K it would have made a couple of years before having a problem
This is our first new frig in over 10 yrs and our first french door frig. Its very spacious inside and we love the convienence snack bins plus the shelves that slide back for more room. Also love the freezer storage. The model before this one has a long skinny tip tray just inside the door that this one does not have -I could have really used that for the kids ice pops, butter sticks, etc.
I am very pleased with my new Kenmore Elite Refrigerator/Freezer. I am amazed at how much more room it has when the top part is all a fridge and the bottom is the freezer. There are features this fridge has that I have not seen in other ones. The top shelf slides in so you can place a tall pitcher or other item on the shelf below. The condiment holders are very deep and I love the large side out lunch meat/cheese door also. The freezer is layered and has enclosed compartments which helps with organizing easier. I find that I do not have to hold the door open as long while I get out what I want.
We like it very much!
Disappointed that the finish is so sensitive to scratches and dents, and then once you get them there's nothing you can do to remove them. Other stainless steel brands have kits for repairing scratches. Not this one. Don't buy it if you have kids. I also don't like how hard the doors slam shut. You have to guide them closed. That probably is why so many ice makers go out on this model.
Very large refrigerator. Small freezer drawer would come off track occasionally, but Sears sent a replacement quickly. Still not clear what caused the issue, but it now works fine. Clear plastic freezer drawer does stay covered in frost, but has not caused any issues. We do like having 3 freezer drawers. The tilt to open freezer drawer is awkward at times and would prefer it just stay vertical. The door ice maker will not keep up with family of 4 in the summer, we run out frequently. We luckily kept our our old fridge in the garage and hooked up the ice maker. Realize that as the frige gets larger, it is deeper and not wider, so it will extend farther into the kitchen and items will get buried behind other items on shelves. If I had to do it again I would have bought 31 cu-ft unit and saved $400. I would also prefer separate levers on the door for water and ice. Since we have to hit the keypad buttons to switch between ice and water every time.
It is so quiet and so beautiful that we just love it and so much room inside...
Just like other have said the freezer intermittently quits working and everything defrosts. Bought this refrigerator new in Feb 2014. 1st time it happened was in March 2014. Service tech replaced the main circuit board. 2nd time it happened was May 2014. Service tech came out and it was working fine by the time tech arrived. Happened again in June 2014. Service tech will be here this weekend. I removed the top freezer drawer when it happened and noticed the back wall of the freezer was iced over (almost a solid sheet) but very thin as I could chip it away with my hands. Also noticed there was ice build up inside the two vents in the back wall. This ice interferes with the defrosting fan back there as you can here it make noise as the fan is spinning. As the freezer warms up the ice inside the two vents and on the back wall starts to melt. Once the fan interference is cleared and the vents are cleared of the ice the freezer starts working again. Will work for about a month and then we start hearing the noise again. This is the ice building up inside the back wall interfering with the defrost fan. Cycle starts again. We have to watch what we put in the freezer section as we never no when it is going to warm up. Not what one wants from a refrigerator. Should be worry free. I believe this unit is made by LG for Sears.
Beautiful, roomy refrigerator but the major functional cooling panel broke after 6 months and no online person or person on the phone could tell what the error code meant. When we could finally coordinate with a repair person, he found that the panel was backordered and we were without a refrigerator for more than a month. Bought all our kitchen appliances for kitchen remodel from Sears. Will NEVER buy from them again. They look great, but you better hope they never malfunction.