We have this fridge in black and we have no complaints so far. The led lighting and ice box built into door is what most others don't offer. The fridge is quiet and the grab and go is just the best!!! We got it on sale during Memorial Day weekend and I think the price was unbeatable for a 31
I am reserving a 5 star rating once I've had this refrigerator a bit longer. I'm totally pleased at the moment. The biggest complaint I had read before purchasing this refrigerator is the the ice maker didn't always work. Well, it has performed quite well so far. I'm in love with the space and the grab-n-go door. Looks like I've got a winner.
I waited for this model to go on sale and ran to Sears to purchase. I was replacing a 20yr old refrigerator that worked fine, but wanted the look and the inside layout of this one. It has been SUCH A DISSAPOINTMENT! Water dispenser never worked well...trickled. When they called me close to the 1yr mark to tell me my warranty was expiring, I explained that the water dispenser never worked. Lady on the line trying to encourage me to buy a warranty. Why should I do that on a brand new fridge? Well at exactly the one year mark - ice maker quit working. Then shortly after the bonus front door latch quit working and now you have to open by pulling from the top or just the trap door opens - MADDENING! you try to close the door and it will not grab...have to slam to close over and over. AND...the water filter that has to be replaced every few months is $75!! No need for us now because the ice and water doesn't work anyway! DO NOT BUY THIS PRODUCT. Could cry every time I look at it and have only had it a little over a year.
After 10 months the refrigerator started making noise and the water dispenser would stop working, error message ER IF. After some random amount of time passed the noise would go away and the dispense would start working again.
Love the seperate Grab and Go door...roomy and love the pull out freezer....
We are extremely pleased with our purchase. This fridge is massive, has the functionality we are looking for! The freezer shelving and functionality is perfect! very happy with our purchase. Our Sales Associate went WELL above the call of duty!
The door had scatches on it from the box, trying to get it fixed is becoming a problem want to replace the frig and don't have this model told pick new one. real problem here I wanted this one, and the English of reps suck
I like reviews after some time has gone by. This is a wonderful product. Exceeded my expectations. Love the organization. Easy to find things. Dependable. Its beautiful, easy to keep clean. Lots of light, no odors and food stays fresher longer... much longer.
Had this frig about 6 months now, only couple minor complaints. Not really a complaint, but it's a lot bigger than the old frig. Had to modify my cabinet above the frig and it does stick out past the cabinets quite a bit. They advertise the full width deli drawer as a plus, but I see it as a negative. Being a full width drawer, you have to open both French doors to open it. And for as big as the refrigerator space is, it seems like freezer is kind of small. After that being said, still happy with the purchase. Grab-n-Go is nice for condiments. Lots of space in the refrigerator. I've actually removed one of the selves to make more room for tall items like gallon jugs and 2-liters. Seems like my electric bill has gone down about $15 a month replacing it.
We have had this refrigerator for about 6 months. At about 2 months the dispenser would not shut off the water or ice unless you knew how to wiggle and pull the actuator out before overfilling the cup. It started out doing this intermittently and over the next 3 months got to the point where it never shut off unless you pulled/wiggled the actuator. Called Sears warranty service and they sent out a repairman. After watching the serviceman disassemble the dispenser, seeing that he simply pulled a spring out of a pen and put some tension on the lever, I asked if he had seen this before. He said that he had fixed a least a dozen this way. I don't know how long this "fix" is going to work or last, but I think Sears should stand behind their products and do a recall on a defective design. This should be fixed correctly!!! I for one will not ever purchase another Kenmore product if Sears fails to fix this the right way! Don't purchase this refrigerator!