Got the refrigerator delivered it worked for 1 day went back to it food inside not cold and infact hot to the touch. Called the company and they tried to sell me a converter insulatation kit to insulate the coils on the refrigerator. I feel if I am buying a new refrigorator. I should be able to plug it in and it works.
Works well. No problems. Although my daughter says it .buzzes. I don't notice it
We purchased this refrigerator in September, 2009. It had a manufacture date of April, 2009. After about a month our food was not getting cold enough. We repeatedly had to defrost it ourselves due to excessive ice build up. The air is supposed to circulate from freezer down to refrigerator to keep items cool. The air vents are placed in such a way that if you fill the freezer too much you can block the vents.
We made sure after reading the trouble shooting section of our manual that this wasn't the case. When the freezer would defrost on it's own, water would drip into the refrigerator section. We had to strategicly place containers in the refrigerator to catch the water that would eventually end up under the crisper bins.
Finally, we called Whirlpool. The technician came last week an installed a device to keep ice from building up so water would go into the drip pan in back and not in the fridge. He said it was not a problem with manufacturing. I totally disagree. Insead of replacing my food loss, maybe they will pay for my extended warranty. Avoid this headache, or at least purchase a warranty.
Let me get the bad out of the way first. When the refrigerator was delivered Wednesday, the first thing I noticed was that the Whirlpool logo sticker on the door was crooked. As this would be staring me right in the face every time I opened the door, something needed to be done about it. I emailed Whirlpool and 2 days later I got a call from them. She said they wouldn't replace the whole door, of course. When I asked if I could just pull the sticker off without damaging the paint, she went to check on it. While I was on hold, I peeled the sticker off and replaced it straight. I thought it was cool that they called me about it. Good customer service goes a long way.
The next problem was that when I opened the door, I noticed that the top inside door rail was missing. I called Sear Parts and they said they'd send me one. Apparently they sent it overnight because I got it today.
Finally, when I open the refrigerator door, the freezer is so low that I have to bend down to see what is on the top shelf. My old refrigerator wasn't like that and I find it very annoying. Of course, the reason for that is because the freezer is bigger than my last one. I don't need that much freezer room, but that's how it is. I plan to build a platform of 2x4's to sit the refrigerator on to raise it up 3 1/2 inches. That should make enough of a difference so I don't have to lean over any more.
The refrigerator looks really nice, though the bisque color doesn't exactly match the bisque of my fairly new Kenmore stove. The textured steel should hide fingerprints between washings. I like all of the compartments inside and the layout works perfectly for me. Luckily, I saved the butter dish from my old refrigerator as this one didn't include one.
The 'normal' setting is supposed to be 3. I put a refrigerator thermometer inside and 3 just didn't get it. I like my fridge to be about 33 or 34 degrees. So I have it turned up almost all the way, which has me concerned. I would expect a little more leeway with the thermostat - like I should be able to get it to minus 20 degrees if I wanted to.
Overall, I like the looks, the layout, and the operation well enough that I would buy this same refrigerator again. The customer service I received from both Whirlpool and Sears was excellent. For a low-end refrigerator it provides a great owner experience.