The unit was reccevied defective.
It took over 3 weeks and 15 hours of my personal time on the phone with inept Sears reps to arrange a return / refund - they have no ability to fix a problem - only go by the book even when someone's health is at risk.
This unit was for my 80 yer old mother who suffered for a week in the middle of 100 degree heated summer time, and they absolutely would not budge to arrange an immediate exchange - within 10 business days was their response.
If you ever have a problem, calling the "executive complaint line" with a stated turn around time of 1 hour will result in a callback within a week.
Sears and Kmart is no longer a vendor anyone in my family or circle of friends will ever use again.
Great job Sears - at least you gave me the oppurtunity to voice my opinion publicly.
Have the 7 year old version of this unit and its been a great workhorse! never let me down!
We have a small frame house so this A/C was installed in a 10'x10' room to also help with the adjoined kitchen. It is pretty heavy but not as much as others I have installed which is important because this thing's bottom edge is over 5' off the ground. So we install it last spring it tools along until just this September and the compressor freezes. I call "Christine" somewhere in India and she blithely informs me the warranty went out in June. Figures. I am so tired of spending hundreds of dollars on disposable appliances (refrigerator went out in two years) and now this lasts just long enough to get out of its short warranty. We're done...no more Kenmore or any of its "camouflaged" brands. Facebook is going to hear about this as well. I figure at least some of my 300 friends will heed the warning.
Quiet qnd efficient
Had the old one out and this one in and running in about 2hrs. Would have been faster but, the directions didn't specify exactly what screws went where, had to change a few of them around. Other than that fairly easy to install. Works Great, the house was cool in about 2hrs.
I recommend, totally! Especially here in Texas!
We bought this as a returned item, showing damage to the rear of the cabinet. It has worked well, with no problems. It cools the garage (which is well insulated) easily.
Very quiet and does a wonderful job of cooling the 3 car garage.
not as powerful as the old one it replaced I guess because of the different refrigerant seems to run more to keep cool . also feel that the price could have been a little cheaper,or at least on a bigger sale.
I BOUGHT THIS IN JULY 2010 THIS ONE HAS NO DRAIN PLUG ODD I THOUGHT DID NOT KNOW THIS TILL AFTER A FEW WEEKS WONDERING WHERE THE WATER WAS GOING THEY SAID THIS WAS A DIFFERENT TYPE OF AC WHERE THE WATER WOULD EVAPORATE BY THE WATER HITTING THE FAN TO MAKE A LONG STORY SHORT I HAVE HAD THE REPAIRMAN HERE 4 TIMES FOR THE SAME THING TOMORROW WILL MAKE IT 5 THE ISSUE WITH THIS IS I HAVE A FOUL SMELL COMING INSIDE THE AIR FLOW ITS FOUL ENOUGH TO MAKE THE REPAIRMAN GAG SO I AM HOPING THAT THIS TIME WHEN HE COMES TOMORROW HE WILL TEAR IT APART TO SEE WHERE ITS COMING FROM THIS IS A HEALTH HAZZARD EITHER FROM THE BLACK MOLD SPOTS I C ON THE HARD FOAM OR ALGIE FROM THE WATER NOT EVAPORATING WHAT MAKES ME UPSET IS THEY KEEP SAYING ITS NOT A MECHANICAL PROBLEM HELLO SOMETHING IS MECHANICALLY WRONG WHEN YOU HAVE A FOWL ODER THAT USE TO BE ON THE OUTSIDE AND NOW IS ON THE INSIDE WILL HOPEFULLY FIND OUT TOMORROW WHATS UP