Overall, others give this:

55 Reviews
41 Reviewers (80.0%) would recommend this to a friend.
Overall Rating Breakdown:
5 stars
4 stars
3 stars
2 stars
1 stars

Most Helpful Reviews18found this helpful

Positive Reviews Mon, Apr 21, 2014

As good as, if not better than the Culligan it replaced
I was fortunate to be able to pick this up through a local Sears retailer. It was installed on the evening of 4/17/14 and took approximately 4 hours. The instructions were very clear, and I needed only the most basic of tools. The plumbing in my home is all PVC, so my installation was much easier without having to sweat copper pipes together. Once the unit was sterilized and in service, I noticed a difference in cold water quality almost immediately. The hot water took a bit longer to improve since I didn't bother to drain and refill the water heater. My old twin-tank Culligan softener was driven by a timer mechanism, so regardless of how much water we used, it would run daily even if we were away for an extended time. This caused the old softener to go through salt at an incredibly fast rate. This new unit is a single resin tank, but the big difference is that it regenerates based on how much water is used. This alone will pay for itself in a short time simply from salt savings. Furthermore, a very useful feature is a display that shows how many gallons per minute flow through the unit. This helped me identify a plumbing problem elsewhere in the home. If I had one complaint, it's that the bypass valve that comes with it is a plastic mechanism, not metal. This may not be an issue down the road, but I was accustomed to seeing a more robust brass valve. Otherwise, I'm thoroughly impressed with this Kenmore unit. It is 1/3rd the cost of the Culligan, was easy to set up and program, the instructions double as a service and parts manual, and I'll be able to obtain replacement parts easily through my local Sears.

Most Helpful Reviews33found this helpful

Negative Reviews Wed, Jul 30, 2014

Bypass Valve breaks and floods
I've had the bypass valve on this unit break twice on me. The last was when I was out of town and my entire finished basement was destroyed. The plastic bypass valve has been reported on Sears and Kenmore websites as being too flimsy and multiple people having cracked bypass valves and flooding. Both times, the valve assembly cracked and blew out right at the outlet connection and the flimsy plastic clip.
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Only lasted 2 years. ”
Feb 12, 2015

Brush Prairie, WA
Feb 9, 2015

Carmel, NY
Nov 24, 2014

Softens water. ”
Nov 10, 2014

Hopewell Junction, NY
Great product. ”
Nov 3, 2014

Streamwood, IL
So far no problems.. ”
Sep 16, 2014

Kenmore Rocks. ”
Sep 8, 2014

Edison, NJ
water softener . ”
Aug 12, 2014

Great purchase. ”
Aug 7, 2014

Rockford, MI
Bypass Valve breaks and floods. ”
Jul 30, 2014