We have VERY hard water...tested at 50. This water softener is the best one we've ever had. Now we never run out of soft water. Excellent settings to accommodate our needs. Larger valve allows for more water flow into the house which is very convenient.
Easy installation. Very efficient in its use of salt - and we use a lot of water. Controls and settings are easily understood.
I was fortunate to be able to pick this up through a local Sears retailer. It was installed on the evening of 4/17/14 and took approximately 4 hours. The instructions were very clear, and I needed only the most basic of tools. The plumbing in my home is all PVC, so my installation was much easier without having to sweat copper pipes together. Once the unit was sterilized and in service, I noticed a difference in cold water quality almost immediately. The hot water took a bit longer to improve since I didn't bother to drain and refill the water heater. My old twin-tank Culligan softener was driven by a timer mechanism, so regardless of how much water we used, it would run daily even if we were away for an extended time. This caused the old softener to go through salt at an incredibly fast rate. This new unit is a single resin tank, but the big difference is that it regenerates based on how much water is used. This alone will pay for itself in a short time simply from salt savings. Furthermore, a very useful feature is a display that shows how many gallons per minute flow through the unit. This helped me identify a plumbing problem elsewhere in the home. If I had one complaint, it's that the bypass valve that comes with it is a plastic mechanism, not metal. This may not be an issue down the road, but I was accustomed to seeing a more robust brass valve. Otherwise, I'm thoroughly impressed with this Kenmore unit. It is 1/3rd the cost of the Culligan, was easy to set up and program, the instructions double as a service and parts manual, and I'll be able to obtain replacement parts easily through my local Sears.
The softner was out of salt causing the tank to fill with water up to #3. The low salt lever light is not working. I purchased the softner year and half ago.
Used this softner for a month before it stopped working. Called for warranty support. Tech took a full week to come out and said the control board was fried due to water getting on it. Despite this product being intended for use in close proximity to water it apparently has little to protect the circuit board from water. I feel the product is poorly designed in this regard. The cost for repair was almost 400.00 and would take another 2 weeks for the part to be installed. We instead decided to purchase another new softener from another retailer. Never again Sears.
I had a similar softner from Sears that gave me great service for about eight years before the electronic's failed. If was easy to install, only took about 10 min.
Don't buy this unit or any types similar. They have a bad circuit board design. I guess it's the salt fumes coming from the tank that eventually cause the main circuit board to go bad, through a corrosive effect. Mine lasted a little over 2 years before going bad. The board cost over $200 to replace, if you do it yourself. This is the second unit of this type that I have owned. The first one did the same thing. After replacing the board 3 times over about a 5 year period, I replaced the unit with the newer one. The salesman convinced me that Sears had corrected the problem concerning the circuit board shorting out with the newer models. WRONG!!! Don't waste your time and money! I know that I won't again.
I've had it for 2 years. The turbine that measures the flow rate (for when to recharge, part #7290931) stops after about a year and it stops recharging. Plastic coating on turbine flakes off, preventing it from rotating. Push in bypass valve (no need to shut water off), remove 2 black connector clips, and pull out turbine from outlet tube and replace. you can re-use the old turbine by removing all plastic flakes.