Overall, others give this:

42 Reviews
31 Reviewers (80.0%) would recommend this to a friend.
Overall Rating Breakdown:
5 stars
4 stars
3 stars
2 stars
1 stars

Most Helpful Reviews12 found this helpful

Positive Reviews Mon, Jan 30, 2012

Compact & easy to install
We ordered this online and received an Email that very same day that it was ready to be picked up at the store. Pickup was exceptionally well organized (much better than ********** in-store pickup arrangement), and less than 3 minutes passed from the moment we arrived until the package was securely resting in our van. After unpacking it we discovered that we would need adaptors to connect our 3/4" pipes to the 1" male fittings that came out of the bypass valve. Another reviewer on this site had recommended Falcon Stainless (www.falconstainless.com), so we called them (1-800-814-8444) and they shipped the parts out that same day. They arrived 2 days later and the installation only took an hour. The plastic bypass valve looked flimsy and cheap (The one on the old water softener that we were replacing was twice the size and made of metal.), but connecting it up was a snap (literally - there are snap connectors on all 4 ports.) and it was tight and drip-free from the first, which was a pleasant surprise. Once hooked up, we filled it with salt and manually triggered a regeneration. The unit is very quiet (much quieter than our old one) and easy to program and adjust. We've only had it a week, so we can't say anything about longevity or dependability. But the water is soft and we're hoping for many years of continued service.

Most Helpful Reviews23 found this helpful

Negative Reviews Tue, Jun 5, 2012

Leaking & delay in repair even with warranty
I have had this softner for 5 years It has leaked twice & flooded my garage with salt water all over & when I called to schedule repair it was impossible to get some one out. Good Luck !
Sort By
Salt Level Light.
Feb 17, 2014

New Bern, NC
Control board fried within a month.
Feb 5, 2014

Hobart, IN
It works.
Jan 26, 2014

Clarksburg, MD
Great water softner .
Jan 25, 2014

Anaheim, CA
It is doing just what they said it would do..
Jan 20, 2014

Bad Circuit Board Design.
Jan 13, 2014

New Carlisle, OH
works as advertised in every respect, except for one problem.
Nov 15, 2013

Odessa, FL
Replacement .
Nov 9, 2013

Tiffin, OH
Water Softener.
Nov 8, 2013

Henderson, NV
Great value!.
Nov 6, 2013

Richland, IN