Overall, others give this:

45 Reviews
34 Reviewers (80.0%) would recommend this to a friend.
Overall Rating Breakdown:
5 stars
4 stars
(8)
3 stars
(2)
2 stars
(1)
1 stars
(6)

Most Helpful Reviews13 found this helpful

Positive Reviews Mon, Apr 21, 2014

DBowers
As good as, if not better than the Culligan it replaced
I was fortunate to be able to pick this up through a local Sears retailer. It was installed on the evening of 4/17/14 and took approximately 4 hours. The instructions were very clear, and I needed only the most basic of tools. The plumbing in my home is all PVC, so my installation was much easier without having to sweat copper pipes together. Once the unit was sterilized and in service, I noticed a difference in cold water quality almost immediately. The hot water took a bit longer to improve since I didn't bother to drain and refill the water heater. My old twin-tank Culligan softener was driven by a timer mechanism, so regardless of how much water we used, it would run daily even if we were away for an extended time. This caused the old softener to go through salt at an incredibly fast rate. This new unit is a single resin tank, but the big difference is that it regenerates based on how much water is used. This alone will pay for itself in a short time simply from salt savings. Furthermore, a very useful feature is a display that shows how many gallons per minute flow through the unit. This helped me identify a plumbing problem elsewhere in the home. If I had one complaint, it's that the bypass valve that comes with it is a plastic mechanism, not metal. This may not be an issue down the road, but I was accustomed to seeing a more robust brass valve. Otherwise, I'm thoroughly impressed with this Kenmore unit. It is 1/3rd the cost of the Culligan, was easy to set up and program, the instructions double as a service and parts manual, and I'll be able to obtain replacement parts easily through my local Sears.

Most Helpful Reviews28 found this helpful

Negative Reviews Tue, Jun 5, 2012

harry68
Leaking & delay in repair even with warranty
I have had this softner for 5 years It has leaked twice & flooded my garage with salt water all over & when I called to schedule repair it was impossible to get some one out. Good Luck !
Sort By
High Efficiency!.
Jul 14, 2014

WiseReviewer
Ventura, CA
Great Water Softener.
Jul 8, 2014

SoftWater
Rochester, PA
As good as, if not better than the Culligan it replaced.
Apr 21, 2014

DBowers
Chesterfield, NJ
Salt Level Light.
Feb 17, 2014

pcampesi
New Bern, NC
Control board fried within a month.
Feb 5, 2014

Hard_Water_Harry
Hobart, IN
It works.
Jan 26, 2014

Default2
Clarksburg, MD
Great water softner .
Jan 25, 2014

robertjacksom
Anaheim, CA
It is doing just what they said it would do..
Jan 20, 2014

DaveWerner
,
Bad Circuit Board Design.
Jan 13, 2014

PMELTech
New Carlisle, OH
works as advertised in every respect, except for one problem.
Nov 15, 2013

CCCh
Odessa, FL