Overall, others give this:

63 Reviews
45 Reviewers (80.0%) would recommend this to a friend.
Overall Rating Breakdown:
5 stars
4 stars
(9)
3 stars
(4)
2 stars
(3)
1 stars

Most Helpful Reviews20found this helpful

Positive Reviews Mon, Apr 21, 2014

DBowers
As good as, if not better than the Culligan it replaced
I was fortunate to be able to pick this up through a local Sears retailer. It was installed on the evening of 4/17/14 and took approximately 4 hours. The instructions were very clear, and I needed only the most basic of tools. The plumbing in my home is all PVC, so my installation was much easier without having to sweat copper pipes together. Once the unit was sterilized and in service, I noticed a difference in cold water quality almost immediately. The hot water took a bit longer to improve since I didn't bother to drain and refill the water heater. My old twin-tank Culligan softener was driven by a timer mechanism, so regardless of how much water we used, it would run daily even if we were away for an extended time. This caused the old softener to go through salt at an incredibly fast rate. This new unit is a single resin tank, but the big difference is that it regenerates based on how much water is used. This alone will pay for itself in a short time simply from salt savings. Furthermore, a very useful feature is a display that shows how many gallons per minute flow through the unit. This helped me identify a plumbing problem elsewhere in the home. If I had one complaint, it's that the bypass valve that comes with it is a plastic mechanism, not metal. This may not be an issue down the road, but I was accustomed to seeing a more robust brass valve. Otherwise, I'm thoroughly impressed with this Kenmore unit. It is 1/3rd the cost of the Culligan, was easy to set up and program, the instructions double as a service and parts manual, and I'll be able to obtain replacement parts easily through my local Sears.

Most Helpful Reviews47found this helpful

Negative Reviews Wed, Jul 30, 2014

Frustrated_2014
Bypass Valve breaks and floods
I've had the bypass valve on this unit break twice on me. The last was when I was out of town and my entire finished basement was destroyed. The plastic bypass valve has been reported on Sears and Kenmore websites as being too flimsy and multiple people having cracked bypass valves and flooding. Both times, the valve assembly cracked and blew out right at the outlet connection and the flimsy plastic clip.
Sort By
? Great!. ?
Aug 13, 2015

sandrunner
Yuma, AZ
? Bypass valve broke in half. ?
Aug 11, 2015

BrianH1273
San Antonio, TX
? Screeching and now broken. ?
Aug 10, 2015

usuallyoptimistic
Lopez Island, WA
? Finally - no rust!. ?
Jul 31, 2015

lagrange
Clarksville, VA
? Has made a huge difference. ?
Jul 24, 2015

FritzT
Grawn, MI
? By Pass Valve Breaks and Will Flood House - SEARS PLEASE FIX THIS!!!!. ?
Jun 22, 2015

M_Smith
Chicago, IL
? Would NOT Buy again or Recommend to ANYONE!. ?
Jun 17, 2015

Ksuper23
Midland, MI
? easy setup. ?
Apr 14, 2015

pabudgetconsumer
Grove City, PA
? Only lasted 2 years. ?
Feb 12, 2015

rpitel
Brush Prairie, WA
? SO FAR SO GOOD!. ?
Feb 9, 2015

ILOVEAPPLIANCES
Carmel, NY