Overall, others give this:

53 Reviews
40 Reviewers (80.0%) would recommend this to a friend.
Overall Rating Breakdown:
5 stars
4 stars
(9)
3 stars
(4)
2 stars
(1)
1 stars
(8)

Most Helpful Reviews18 found this helpful

Positive Reviews Mon, Apr 21, 2014

DBowers
As good as, if not better than the Culligan it replaced
I was fortunate to be able to pick this up through a local Sears retailer. It was installed on the evening of 4/17/14 and took approximately 4 hours. The instructions were very clear, and I needed only the most basic of tools. The plumbing in my home is all PVC, so my installation was much easier without having to sweat copper pipes together. Once the unit was sterilized and in service, I noticed a difference in cold water quality almost immediately. The hot water took a bit longer to improve since I didn't bother to drain and refill the water heater. My old twin-tank Culligan softener was driven by a timer mechanism, so regardless of how much water we used, it would run daily even if we were away for an extended time. This caused the old softener to go through salt at an incredibly fast rate. This new unit is a single resin tank, but the big difference is that it regenerates based on how much water is used. This alone will pay for itself in a short time simply from salt savings. Furthermore, a very useful feature is a display that shows how many gallons per minute flow through the unit. This helped me identify a plumbing problem elsewhere in the home. If I had one complaint, it's that the bypass valve that comes with it is a plastic mechanism, not metal. This may not be an issue down the road, but I was accustomed to seeing a more robust brass valve. Otherwise, I'm thoroughly impressed with this Kenmore unit. It is 1/3rd the cost of the Culligan, was easy to set up and program, the instructions double as a service and parts manual, and I'll be able to obtain replacement parts easily through my local Sears.

Most Helpful Reviews31 found this helpful

Negative Reviews Wed, Feb 5, 2014

Hard_Water_Harry
Control board fried within a month
Used this softner for a month before it stopped working. Called for warranty support. Tech took a full week to come out and said the control board was fried due to water getting on it. Despite this product being intended for use in close proximity to water it apparently has little to protect the circuit board from water. I feel the product is poorly designed in this regard. The cost for repair was almost 400.00 and would take another 2 weeks for the part to be installed. We instead decided to purchase another new softener from another retailer. Never again Sears.
Sort By
DO NOT BUY .
Nov 24, 2014

gatrogirlm
,
Softens water.
Nov 10, 2014

Gaudilady
Hopewell Junction, NY
Great product.
Nov 3, 2014

fit1
Streamwood, IL
So far no problems..
Sep 16, 2014

bevildo
,
Kenmore Rocks.
Sep 8, 2014

Sealtight
Edison, NJ
water softener .
Aug 12, 2014

Hhausauer
,
Great purchase.
Aug 7, 2014

judykrn
Rockford, MI
Bypass Valve breaks and floods.
Jul 30, 2014

Frustrated_2014
,
High Efficiency!.
Jul 14, 2014

WiseReviewer
Ventura, CA
Great Water Softener.
Jul 8, 2014

SoftWater
Rochester, PA