We had a older Kenmore Water Softener which was okay until the By Pass Valve broke and flooded our garage and water came into our house. We were away on vacation. Fortunately, someone turned off our water or else the damage would have been more extensive. We bought this model but it has the same By Pass Valve. SEARS PLEASE RECALL THIS BY PASS VALVE. I was disparate to replace my water softener. In the mean time, I will be looking to have some alternative to this by pass valve.
We got the item, installed it and instantly our well pump was running constantly. The water that was going into the softener was being drained right back out. The face on the softener resets to factory mode about 1/2 through a cycle. We had sears come out to look. The water being drained out was fixed by the computer face remains broken and they told us to empty all the salt out, put it back in its orignal packaging and return the item to the store. Sure, easy enough right? Never again.
Got this product to replace an outdated system in the house we bought. I could not be happier. We have very hard water not to mention rust in the water table. Got this thinking any improvement would be money well spent and to our surprise this softener has met and exceeded all our expectations. Very easy install,and even easier setup. The only thing I would recommend is not using the plastic bypass valve. I am not saying I had a problem because I didn't give it a chance and used brass bypass valve. Took less than a hour to install in my case.(rookie plumber lol) and within a couple hours it was in full operation and had results almost immediately.
Our unit only lasted two years before the resin bed clogged up. And the Master Protection agreement does not cover the resin bed even though that is the main operational part of a water softener.
Working great so far. My son installed it with no problem. Already noticing the difference. Save your pipes..get a softener. (I also use the salt for my walkways and stairs in winter, works great). Bought the master protection plan. Best plan around.
This is the worst product ever. It flooded my garage 4 times and Sears has replaced almost every part on it and it still does not work. They do not stand behind their products or the warranty. Instead they want me to buy another more expensive one from them. It is the worst product I have ever owned and would never buy anything again from Sears. The service department is terrible as they keep coming and saying it is fixed only to have it break again within hours of them leaving.
The water softener seems to be working okay. We still have some hardness but I think that's due to the water and not the softener. We had to have it installed by our own plumber as the Sears vendor who installs for them was difficult to get an appointment with and had poor communication. This is the 2nd water softener we purchased from Sears. We had a warranty with the first one that was useless. The softener never seemed to work right and after 5 years we replaced it. Each year we had someone come out to the house to fix it and each time it was a different tech. They all admitted not knowing anything about its actual function. All they did was clean it out. I can do that! The warranty isn't worth it with techs who don't know how it functions. But considering how much more water softeners cost anywhere else, I'll stick with Sears.
The water softener has worked great. I used it for my home and immediately noticed the difference in the feel, taste, and color of the water. The price is affordable and installation can be easy.
The first one that we bought and installed had a hole in the resin reservoir. What a hassle to take it out, empty the salt, load it in the car, go get a new one and then go through the whole install again. So far, the new one is working fine.
After investigating water softeners I keep coming back to the sears models. I installed a sears unit back in 2004 while installing a furnace and ac system. I must say I never had to go back for service on the softener it still runs with only having to add pellets. I need to install a softener for a new customer and I will only use Kenmore.