Overall, others give this:

71 Reviews
53 Reviewers (80.0%) would recommend this to a friend.
Overall Rating Breakdown:
5 stars
4 stars
3 stars
2 stars
1 stars

Most Helpful Reviews24found this helpful

Positive Reviews Mon, Apr 21, 2014

As good as, if not better than the Culligan it replaced
I was fortunate to be able to pick this up through a local Sears retailer. It was installed on the evening of 4/17/14 and took approximately 4 hours. The instructions were very clear, and I needed only the most basic of tools. The plumbing in my home is all PVC, so my installation was much easier without having to sweat copper pipes together. Once the unit was sterilized and in service, I noticed a difference in cold water quality almost immediately. The hot water took a bit longer to improve since I didn't bother to drain and refill the water heater. My old twin-tank Culligan softener was driven by a timer mechanism, so regardless of how much water we used, it would run daily even if we were away for an extended time. This caused the old softener to go through salt at an incredibly fast rate. This new unit is a single resin tank, but the big difference is that it regenerates based on how much water is used. This alone will pay for itself in a short time simply from salt savings. Furthermore, a very useful feature is a display that shows how many gallons per minute flow through the unit. This helped me identify a plumbing problem elsewhere in the home. If I had one complaint, it's that the bypass valve that comes with it is a plastic mechanism, not metal. This may not be an issue down the road, but I was accustomed to seeing a more robust brass valve. Otherwise, I'm thoroughly impressed with this Kenmore unit. It is 1/3rd the cost of the Culligan, was easy to set up and program, the instructions double as a service and parts manual, and I'll be able to obtain replacement parts easily through my local Sears.

Most Helpful Reviews49found this helpful

Negative Reviews Wed, Jul 30, 2014

Bypass Valve breaks and floods
I've had the bypass valve on this unit break twice on me. The last was when I was out of town and my entire finished basement was destroyed. The plastic bypass valve has been reported on Sears and Kenmore websites as being too flimsy and multiple people having cracked bypass valves and flooding. Both times, the valve assembly cracked and blew out right at the outlet connection and the flimsy plastic clip.
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"kenmore 41 grain water softener"
Jan 28, 2016

Groveland, FL
Dec 24, 2015

Monroe, NY
"Control board fried within a month"
Dec 23, 2015

Hobart, IN
"Great Softener"
Dec 7, 2015

McHenry, IL
"Replacement water softener"
Nov 15, 2015

Bath, MI
"What a difference"
Oct 29, 2015

Buffalo, NY
"Great buy!"
Aug 26, 2015

San Jose, CA
"Best investment I have made in a long time. It works wonderfully."
Aug 24, 2015

Aug 13, 2015

Yuma, AZ
"Bypass valve broke in half"
Aug 11, 2015

San Antonio, TX