Purchased and installed a new Kemore #38350 3/23/11 to replace our 20-year old Kenmore that was starting to fail intermittently. Since the unit has identical dimensions (height, width and diameter) to the inlet and outlet ports as our old one, the new unit went in super easy. The hardest part was removing the old unit since the port snap rings were "frozen" in the slots. The initial set up was very simple too. The unit's computer determines when to regenerate based on the hardness input and the water usage identical to our old unit. However during the past week we have noticed this new unit lacks one extremely important and key information which is the "Recharge Tonight" warning that tells you the unit will recharge that evening is no longer available. We are extremely surprised and disappointed Sears would take out this very important feature since it gives homeowners advance warning when the next recharge will occur as well as giving us the option to either turning that off if that flashes on the screen. We confirmed this finding with Sears water softener customer service and was told Sears took that feature out for some reason and has since received quite a few complaints for not having this "Recharge Tonight" warning feature. For this reason we are rating this as "Below Average" because it is unacceptable not to have this very important feature. We are also not recommending this unit until this gets corrected. Since this involves a software change, any modification by Sears on this matter won't happen on existing units. We should mention the only time this "Recharge Tonight" flashes on the display is if you manually set it to come on each time you set it. Otherwise it simply won't come on automatically.
We would've rated it a 4-star or higher if Sears had not left out this important "Recharge Tonight" feature.
Uses less salt and water than my old one. Also is quieter and generates in about half the time. Very satisfied.
I hooked it up. Seems to work.i really havent used it much but the lcd was easy to read and simple. This is not a fancy machine. It just gets the job done
I bought this to replace an old worn out unit from none of those water companies. I paid 1/4 the price for this unit and it works just as well. Very easy to install, I had it up and going in about 30 minutes.
Broke after 13 months, the computer board was corroaded from the salt. It has flooded the room twice. $80.00 part on line. You should not have to buy an extended warranty for products. Sears quality used to be good.
Previous softener never really worked up to requirements, also complex in operation. The sears softener is straight forward in operation, thus providing the softened water we desired. The store personnel were knowledgeable and although not in stock, it was ordered and arrived in a timely manner. It is only a couple of weeks old, but happy with it.
I recommend this ! It really does the job . We have red water this helps a lot . We researched other products but this one seemed to fit what we needed it for.
This was easy to install. We were replacing a Kenmore with a Kenmore. So far it has worked well.
I have always wanted better water because i always had hard water stains on my shower, shower curtains and washer and it was always so hard to get rif of the stains. Now I no longer have to worry about hard water stains
they hade something in the store and on hand it works great great one if you have hard water
The water softner installed very easy and has worked great for the few weaks I have had it installed.