Purchased and installed a new Kemore #38350 3/23/11 to replace our 20-year old Kenmore that was starting to fail intermittently. Since the unit has identical dimensions (height, width and diameter) to the inlet and outlet ports as our old one, the new unit went in super easy. The hardest part was removing the old unit since the port snap rings were "frozen" in the slots. The initial set up was very simple too. The unit's computer determines when to regenerate based on the hardness input and the water usage identical to our old unit. However during the past week we have noticed this new unit lacks one extremely important and key information which is the "Recharge Tonight" warning that tells you the unit will recharge that evening is no longer available. We are extremely surprised and disappointed Sears would take out this very important feature since it gives homeowners advance warning when the next recharge will occur as well as giving us the option to either turning that off if that flashes on the screen. We confirmed this finding with Sears water softener customer service and was told Sears took that feature out for some reason and has since received quite a few complaints for not having this "Recharge Tonight" warning feature. For this reason we are rating this as "Below Average" because it is unacceptable not to have this very important feature. We are also not recommending this unit until this gets corrected. Since this involves a software change, any modification by Sears on this matter won't happen on existing units. We should mention the only time this "Recharge Tonight" flashes on the display is if you manually set it to come on each time you set it. Otherwise it simply won't come on automatically.
We would've rated it a 4-star or higher if Sears had not left out this important "Recharge Tonight" feature.
JUNK!!! I had a leak around the Venturi part which leaked water into the tank and screwed up the brine mix. I fought with the Sears help line until it was out of warranty and now I am stuck with their Junk. Yesterday their service tech suggested I must have dropped the unit. Really. Water @ 7 pounds per gallon plus salt, I think they are on dope!!! This weekend when I take it back, it may accidentally drop on the store floor. Terrible product and worse customer service. ***** here I come.
This water softener is working great. I installed it 3 months ago and have used Morton salt from Sears as well. It seems to use very little salt, perhaps around 100 lbs in the past 3 months. I had the hardness set at 20 grains. Just checked my water supplier and it should have been around 15 grains, so the next 3 months should see even less salt usage. The water pressure in my house is still about the same as before, hovering around 100 lb/sq in. Installation was no big deal. Lots of plumbing before I could start because of the way that the pipes were laid out in my basement, but actually plugging in the unit once I got the prep work done was a breeze. One day, when it dies and needs to be replaced, a new unit should be really easy to install.
Uses less salt and water than my old one. Also is quieter and generates in about half the time. Very satisfied.
I hooked it up. Seems to work.i really havent used it much but the lcd was easy to read and simple. This is not a fancy machine. It just gets the job done
I bought this to replace an old worn out unit from none of those water companies. I paid 1/4 the price for this unit and it works just as well. Very easy to install, I had it up and going in about 30 minutes.
Broke after 13 months, the computer board was corroaded from the salt. It has flooded the room twice. $80.00 part on line. You should not have to buy an extended warranty for products. Sears quality used to be good.
Previous softener never really worked up to requirements, also complex in operation. The sears softener is straight forward in operation, thus providing the softened water we desired. The store personnel were knowledgeable and although not in stock, it was ordered and arrived in a timely manner. It is only a couple of weeks old, but happy with it.
I recommend this ! It really does the job . We have red water this helps a lot . We researched other products but this one seemed to fit what we needed it for.
This was easy to install. We were replacing a Kenmore with a Kenmore. So far it has worked well.
I have always wanted better water because i always had hard water stains on my shower, shower curtains and washer and it was always so hard to get rif of the stains. Now I no longer have to worry about hard water stains