I have owned this unit for 20 months. I just had it removed, after it failed for the 5th time. This time it was unrepairable, as all the seals failed. I was sold this, being told that it was designed to be installed inside or outside. I installed it outside, living in Florida. The first four failures were due to the electronics failing, and shorting out my circuit board. After replacing each time, I covered unit to avoid future failures.
Save yourself from frustration and purchase a fleck valve or clack valve unit...much more reliable. This will be my last appliance purchase from Sears.
I love this water softener. It shows me when the salt is low and readout is easy. Its all one unit and easy to program. I have hard water and the salt level in tank does not disappear as did my former (not a Kenmore) softener.
Clear information, quiet, seems efficient
This water softener is easy to install, easy to program, and works great. No need for the expensive big name units. This meets the need.
dose not regenerate by itself. I have to regenerate manually every time. I wished I had rebuilt my old unit. It was not a sears and it work great for 20 years. I got this one on sale but it was one of there best but it is just junk to me. I am single and away most of summer so I did not realized this was not functioning until this winter and now it is too late to get fixed under warranty, it is now 14 months old also on my old unit it had a separate tub for salt and you never had to worry about bridging salt in the tank. Every time I regenerate I have to break up the salt. I use Morton's salt pellets which always work great for me but not in this unit. I am going to try and program it for once a month generation but I will have to change it manually every spring and fall.
This is a replacement for the last Kenmore that lasted over seven years without a problem...so pleased!
This softener works great even with iron in this area. I live in Florida where most wells have high iron content in the water. Easy install, have had it for about 3 years but it burned out the Power Adapter and Circuit Board. Bought both for about $250 from Sears parts Direct online, only place where I could find these parts. Fair enough, but the power adapter keeps blowing out every month for no apparent reason. Have bought 3 already at about $50 each. The new circuit board seems to be holding up so far. I found out that it's blowing out a tiny thermal fuse in the adapter that seems to be inadequate for this application because it happens even in cold weather or with a surge protector. WTF! As a tinkerer I managed to replace the original fuse with another 5 amp fuse from the auto parts store. Very difficult to do but so far it's been working OK but not sure if it blows the new fuse if it will also blow the new circuit board. Sears needs to address this problem because it's unfair to consumers. This system needs a sturdy power supply that doesn't blow out so often. The water softener does a good job keeping the water fairly free of those nasty orange iron stains.
I bought the Extra High Efficiency model to replace a previous Kenmore water softener that I used for 17 years and was still working. I chose Kenmore because I was happy with the previous one and because I became very familiar with the maintenance and occasional repairs. Kenmore parts are very easy to find and this water softener design is simple enough to do it yourself. The install was plug-and-play. I kept the old plumbing and by-pass valve, I just replaced the O-rings. If I would have used the new by-pass valve I would have had to just reposition the flexible pipes about one inch higher because of the added new adapters. I didn't see the need to do it. The set up is extremely easy. The digital display is adequate but functional (it never dims, I wonder why it was designed this way). The overall design/appearance of the tank is very pleasing. The water softener works as advertised. I would definitely recommend to a friend.
I chose this unit to replace a very similar unit that had lasted 14 years. It was an easy replacement as the fittings were exactly the same. Our water is not bad water, I had just come to enjoy soft water when bathing. It is also much better for the skin. Best $400 I spent this month. I read lots of reviews from many other brands, including Sears. Just decided to stay with what I know worked. The fact that it was also on sale was a big motivator as well.