I installed this heater in 2007. I purchased it because of the 12 year warrenty. I have had to replace it twice already due to the tank leaking. It is now leaking again. I have not had one last up to two years. Then Sears policy is they will not replace it until checked by a service person because I obviosley am not smart enough to tell that my basement is flooding due to a faulty water heater. When I called about this situation Sears told me a service person is not available for 8 (eight) days. Sears has lost a good long term customer.
The tank began leaking at the base. First call to warranty told me the 12 year tank was out of warranty at 8 years, when questioned, she checked further and then ended up cutting my call off. Called back, better response. Waived having someone come out to confirm it is leaking ($80). Informed I cannot get the replacement at my local store because it is a "home town store". They will replace it with a new tank (good!), but I have to drive 45 miles to a corporate sears store in another town to pick it up! Otherwise they would ship, but $70 to deliver and won't come for 10 days. A long time to wait with a leaking tank. From other reviews, sounds like leaks are a common problem with these. I would not buy again.
Purchased to replace the broken one that we knew was going to need to be replaced soon. It's very easy to install and the performance has been great. We are family of 5, and it has had no problem keeping up with our water demands. Satisfied with our purchase so far. Looking forward to next utility bill to see how it compared to our old one on energy consumption.
Great price on this 12 year electric water heater. Very happy with the price I got it for plus with my Shop Your Way Reward Program I earned points for purchasing at Sears. Water heater replaced a previous 12 year water heater that I also purchased at Sears. I am very pleased and would recommend the Kenmore 12 Year Electric Water Heater. It was more of a value then the 6 or 9 year water heaters.
I had this unit in my house for a little over 2 years. Sears serviced the thermostats and the tank started leaking 8 days later.When we contacted Sears for service under the protection agreement we were given nothing but a runaround. It's been 4 days and we still have no hot water. We may have a new water heater tomorrow or maybe the next day. Sears communication and customer service is poor at the best.
Bought this water heater 5 years and 3 months ago , has worked flawlessly up to now . Tank started leaking . Called sears , repair man came looked it over and warranted it for us . If you let sears install it they will put the 79 dollar service charge toward the installation . Ours is very simple install so we did it ourself . Very happy with the warranty service we received .
We had previously owned a short Kenmore water heater that lasted us more that 10 years, but unfortunately it broke down last month. Since we think it's an excellent brand, we couldn't have changed it for another one.
was easy to install and is working great for over a year now
Process was acceptable regarding the entire experience. This was a warranty replacement water heater and I was happy with the outcome.