The tank began leaking at the base. First call to warranty told me the 12 year tank was out of warranty at 8 years, when questioned, she checked further and then ended up cutting my call off. Called back, better response. Waived having someone come out to confirm it is leaking ($80). Informed I cannot get the replacement at my local store because it is a "home town store". They will replace it with a new tank (good!), but I have to drive 45 miles to a corporate sears store in another town to pick it up! Otherwise they would ship, but $70 to deliver and won't come for 10 days. A long time to wait with a leaking tank. From other reviews, sounds like leaks are a common problem with these. I would not buy again.
Great price on this 12 year electric water heater. Very happy with the price I got it for plus with my Shop Your Way Reward Program I earned points for purchasing at Sears. Water heater replaced a previous 12 year water heater that I also purchased at Sears. I am very pleased and would recommend the Kenmore 12 Year Electric Water Heater. It was more of a value then the 6 or 9 year water heaters.
I had this unit in my house for a little over 2 years. Sears serviced the thermostats and the tank started leaking 8 days later.When we contacted Sears for service under the protection agreement we were given nothing but a runaround. It's been 4 days and we still have no hot water. We may have a new water heater tomorrow or maybe the next day. Sears communication and customer service is poor at the best.
Bought this water heater 5 years and 3 months ago , has worked flawlessly up to now . Tank started leaking . Called sears , repair man came looked it over and warranted it for us . If you let sears install it they will put the 79 dollar service charge toward the installation . Ours is very simple install so we did it ourself . Very happy with the warranty service we received .
We had previously owned a short Kenmore water heater that lasted us more that 10 years, but unfortunately it broke down last month. Since we think it's an excellent brand, we couldn't have changed it for another one.
was easy to install and is working great for over a year now
Process was acceptable regarding the entire experience. This was a warranty replacement water heater and I was happy with the outcome.
I installed it myself using flex hoses and the push on O-ring brass connectors for my water lines. No problems and is working fine. Adjustments are easy to make and its well insulated too.