Bought top-rated Samsung front-loader: Highlights: - Broke at 24 months - Samsung didn't have the part after a month, they bought me out. - Most telling....the Refund Department was backed-up and it took them 5 business days to contact me....clearly Samsung has big problems. Details: - Many laundry service companies in the suburbs of Boston refuse to service Samsung due to parts shortages - I found an independent AND engaged Samsung's National Service center for help simultaneously - The independent said immediately "this machine is too broken and is not worth fixing." This from a guy in business to sell parts and service. He said Samsung's is poorly built and that you don't get what you pay for. He said LG and Whirlpool are best built for the money. - One week later the Samsung tech tells me, "machine needs a rear bearing assembly (which includes the steel drum), a motor and some other part that connects the two." This technician also told me Samsung is worst/poorly built and LG and others are better. - Two weeks later Samsung Customer Service tells me they don't know how much longer it is going to take to get the parts. I deal with multiple departments and get bought-out at 77.5% of what I had paid. Each department has a process that takes 1-2 weeks and the whole experience lasts 5 weeks AND you can't throw-out your old washer until you receive your check, which means you have to pay for delivery of the new machine and then either pay again to have it hauled-away weeks later or deal with disposal on your own. - Most interesting was that the refund department is supposed to make contact in 2 business days, but the prior rep said expect 5 days. It took 5 days. Bottom line, they are so backed-up with refunds they take a week to start the conversation! - Also, I never liked my Samsung as much as a very similar LG I had at my prior house, because it was louder and it did not remove hair. Certain garments, like socks, would come out of the dryer covered in hair. I believe this is an issue with the washer, not the dryer, but both were Samsung. - Last point...not including shopping for the new machine, I spent 6 hours seeing this matter through with Samsung and had 3 45+ minute holds while being transferred to different departments at Samsung. They seem to be a true disaster and I advise you to steer clear.
love the touch screen
This washer is junk! I've had it a little over a year and it's broken down twice. The first time it flooded my laundry room, a hole in the hose from the tub to the pump in less than one year. I'm still trying to complete the liability claim for damage from the first break down and it broke down again! This time error code 8E - a circuit board issue so all machine will do is beep. Second time going to the laundry mat in less than a few months - unbelievable! Samsung did nothing to remedy the situation - they don't stand behind their products - do not buy this machine. Honestly for the cost you would expect better quality and if the quality is an issue you would definitely expect better customer service!!!
Easy set up and superior cleaning. Very impressive. Don't forget to remove four shipping bolts from back.
I bought this washer in July 2012 and I have had nothing but problems with it. The filter continually clogs dumping water all over my floor. To clean the filter, my husband has to get on his hands and knees and drain the excess water out of the line. (I can't do this myself as I don't have the finger strength to wrest the plug out of the hose.). If you don't drain the water first, then even more water spills on the floor. (Keep the shop vac handy!). After draining, then the filter can be removed for cleaning. My husband had to drain the water 3 times yesterday each and every time I washed a load! My husband said it is bad design. I realize that we have two large dogs that produce a lot of hair, but considering the amount of posts I am seeing on the Internet about this very issue, then we are not the only household having this problem. Do not buy this product until Samsung comes up with a better design!