Bought top-rated Samsung front-loader: Highlights: - Broke at 24 months - Samsung didn't have the part after a month, they bought me out. - Most telling....the Refund Department was backed-up and it took them 5 business days to contact me....clearly Samsung has big problems. Details: - Many laundry service companies in the suburbs of Boston refuse to service Samsung due to parts shortages - I found an independent AND engaged Samsung's National Service center for help simultaneously - The independent said immediately "this machine is too broken and is not worth fixing." This from a guy in business to sell parts and service. He said Samsung's is poorly built and that you don't get what you pay for. He said LG and Whirlpool are best built for the money. - One week later the Samsung tech tells me, "machine needs a rear bearing assembly (which includes the steel drum), a motor and some other part that connects the two." This technician also told me Samsung is worst/poorly built and LG and others are better. - Two weeks later Samsung Customer Service tells me they don't know how much longer it is going to take to get the parts. I deal with multiple departments and get bought-out at 77.5% of what I had paid. Each department has a process that takes 1-2 weeks and the whole experience lasts 5 weeks AND you can't throw-out your old washer until you receive your check, which means you have to pay for delivery of the new machine and then either pay again to have it hauled-away weeks later or deal with disposal on your own. - Most interesting was that the refund department is supposed to make contact in 2 business days, but the prior rep said expect 5 days. It took 5 days. Bottom line, they are so backed-up with refunds they take a week to start the conversation! - Also, I never liked my Samsung as much as a very similar LG I had at my prior house, because it was louder and it did not remove hair. Certain garments, like socks, would come out of the dryer covered in hair. I believe this is an issue with the washer, not the dryer, but both were Samsung. - Last point...not including shopping for the new machine, I spent 6 hours seeing this matter through with Samsung and had 3 45+ minute holds while being transferred to different departments at Samsung. They seem to be a true disaster and I advise you to steer clear.
love the touch screen
This washer is junk! I've had it a little over a year and it's broken down twice. The first time it flooded my laundry room, a hole in the hose from the tub to the pump in less than one year. I'm still trying to complete the liability claim for damage from the first break down and it broke down again! This time error code 8E - a circuit board issue so all machine will do is beep. Second time going to the laundry mat in less than a few months - unbelievable! Samsung did nothing to remedy the situation - they don't stand behind their products - do not buy this machine. Honestly for the cost you would expect better quality and if the quality is an issue you would definitely expect better customer service!!!
Awesome washer, love the touchscreen. I dont really understand the point of the smart control, someone still has to physically load the washer and why not just start it right there? Need to search for the washer on the app then pick a cycle and start it doesnt make much sense. For the price i wish the pedestals came with it, haven't felt like wasting the money on them. speaker is loud enough to hear upstairs.
This machine definitely gets clothes clean and does so quicker than our old machine ever did. That said for a technology company I'm pretty disappointed in Samsung's app and software. I tried using the app and gave up pretty quickly. I just don't see how it makes my life any easier. I've had several error codes out of the machine, mostly related to too many suds and not the machine's fault. I have the automatic updates turned on but, apparently it has not been updating. I started that manually this morning and after several hours it had reached about 50% downloaded and decided to disconnect from the network. So I get to start that process all over. Also, it's more of an issue with the dryer than the machine but, I hate how the machine immediately shuts down after completing a cycle. Not helpful when doing multiple loads. If Samsung actually reads this I'd like to see the following: 1. Give me the option to turn the auto power down off. 2. Since both Washer and dryer are networked allow them to talk to each other so the washer can sync it's run time with the dryer when doing multiple loads. 3. Make network connection more consistent and faster.
Great looking machine... seems to do a good job washing (after all, that IS its main job!). My issue has been with the wifi. After having it up and running for 3 days, the machine now shows a message of "can not find wifi module." Called for service, and the company the appointment was outsourced to never showed for confirmed call. To Samsung's credit, they rescheduled the next day with another company -- but get this -- when they arrived, they weren't aware of a washer with wifi. Had no clue how to fix it. Guys... your techs, and outsourced folks need to be trained on products you sell to consumers!
This machine is way better than my old machine. Clothes don't get tangled. Much less noise. Much faster. A lot of settings.
The new washer is really smart - and quiet, compared to our old top-load washer, and the Power Jet technology does clean clothes better, with minimal water use. However, It's safe to ignore the internet features - at least until there is a firmware update for both the washer and the associated IPhone/Android Apps. Starting the washer and setting certain (but not all) washer options from your phone is a cute parlor trick but not very useful for everyday operation. Even monitoring the progress of the wash only works if you remember to push the "smart control" button on the LCD display before each wash. The washer does not play well with home automation systems -- for example -- to blink a light in the other side of the house when the wash is done. When I tried to register the washer for "Outdoor" (Internet) control, the Samsung website had invalid security certificates and was half in Korean with no English option. The WIFI feature was somewhat harder to connect than other WIFI devices in my home. Retrying several times finally got the job done even though the signal is weak, given the distance from the WIFI access point. The cheesy music that plays from the tiny speaker when the wash is done could get old and really is not as audible throughout the house as the simple chimes of older washers/dryers. Hopefully, Samsung engineers can get most of this resolved with a firmware upgrade before they move onto the next big thing.
Its not the cheapest machine you can buy, but it performs flawlessly. The cycles available definitely cover any laundry needs you can come up with.
Yes ,I love the washer and dryer and folder it's so fast