I bought a brand new washer and dryer last week. I had issues with the water intake in dry the cycles. I have been told that the washer is designed to work such a way that it will only take a little water and you will not see any fuzz of soap. The technician also told me that you need to load up the clothes full because the sensor are not sensitive enough to sense the little loads. I also found that the soap stays in the cloth after washing.
Very disappointed in the quality of this unit. Extremely loud when running and shook the entire house when spinning. Was so bad after 2 weeks I had to get them to swap it out. Sears was great to deal with in the exchange, however if you want something better than the lowest entry level machine, avoid this one. You will not be happy with it. Spend the cash on an Elite or another brand, you will appreciate it over the next 15 years it is in your house.
This washer does not hold up with water and I was told it supposed to be like that. Very disappointed... How can a washer machine wash and rinse clothes without water??? And the service lady that I will be charged if I request a service appointment (I just bought it in December 20 2013). This washer needs to be returned.
We bought these on thanksgiving for a steal! Got home and ran 4 loads in no time. Quiet and feature packed. Thanks Sears!