I really like the washer I thought it was great, but just over a year something happened. On day in the middle of a cycle it stoped, I couldnt get it to finish a cycle, drain, or spin out. I called Samsung and they sent a repair guy out and they said it was not draining due to the placement of the pump, it had burnt out. So a couple of days later the guy was back to replace and move the pump, he said it was all ready to go. Now mind you, this is the first new washer I have ever owned. Im a craigslist hunter lol. Well later that night I went to do a load of laundry and quite some time later I went to check on it and low and behold its stuck again only this time its full of water. Same thing it wont drain again!! At this point I wish I could just get my money back and get a different washer. Samsung, stick with tvs, I dont think washers are your thing.
If I could give zero stars I would. Less than 9 months after buying this machine it broke and gushed water all over my hardwood floors. The water pump and harness literally exploded with water pouring out of the bottom of the machine. The part is made entirely of plastic. I did a lot of research before purchasing this machine, including Consumer Reports, and all the reviews were 4-5 stars. Apparently the reviews were before this part fails. Some of the more recent reviews now say they had the machine fixed and the same thing happened again! It appears that the problem is not limited to this particular model either. For the first week and a half Samsung called every day. Once I told Samsung I did not want mine fixed and wanted a new one, they stopped calling.
Im not sure why everyone is complaining about this washer, Ive had it for 6 months now with no issues. It gets my clothes way cleaner than my prior Kenmore, its even washed crude oil out of clothes quite well. You must use H.E. Detergent as thats what its designed for. The clothes also come out pretty dry, the spin cycle works great. This cuts down on your dryer power consumption. Another plus is you can wash HUGE loads, I only do laundry every 2 or 3 weeks now. So nice not constantly doing laundry in a small front load.
We purchased this washer in April of 2012. First off, I kept complaining to my wife that our clothes were not clean. We have always used Tide and Downey in the washer and Bounce in the dryer and we never had issues. After getting this washer, our clothes have never looked the way they used to. Then in December 2013, our laundry room was flooded. I lifted up the washer and looked under it and found that the water pump, which is made of cheap plastic, broke and the hose that was connected to it, which was not connected with a regular clamp, they used a pressure clamp to hold it together, and that broke! So I went to the store and got a regular clamp that you use a screw driver to tighten, and that worked. For the broken part of the pump, I used a 10" wire zip to re-fasten it to the housing. Needless to say we have ordered a new set of washer and dryers. Oh and by the way, stay away from the matching dryer!!! Ours now sounds like an airplane taking off when we start it up. Isn't it funny that they both go out within a week of each other? I will never buy Samsung again...
This washer has to be the WORST purchase I have ever made. Bought it about 1 year ago and has needed service twice. The first time my laundry room and basement were flooded because the housing for the pump is made of cheap plastic. Service co. had to come out twice before they could get it fixed (had to order parts that were on back order). It took a month of going to the laundromat.(Thats a real blast when you have work and children) Now the machine wont drain. Again have to order parts (pump this time)and wait another 3 weeks. All this for a machine that doesnt use enough water to actually wash your clothes. PLEASE do yourself a favor DO NOT BUY THIS WASHER (if you do make sure you pay for the extended warranty cuz you're gonna need it!!) Samsung has made an "exception" to repair the 2nd time. Please do not buy this product!!!
This washer has to be the WORST purchase I have ever made. Bought it about 1 year ago and has needed service twice. The first time my laundry room and basement were flooded because the housing for the pump is made of cheap plastic. Service co. had to come out twice before they could get it fixed (had to order parts that were on back order). It took a month of going to the laundromat.(Thats a real blast when you have work and children) Now the machine wont drain. Again have to order parts (pump this time)and wait another 3 weeks. All this for a machine that doesnt use enough water to actually wash your clothes. PLEASE do yourself a favor DO NOT BUY THIS WASHER (if you do make sure you pay for the extended warranty cuz you're gonna need it!!)
A year ago, we needed to replace our washer, so I looked hard, did my research and chose the WA456 washer. It is a large capacity and will wash comforters and very large loads. It is quiet. It gets the clothes very dry by the end of the cycle. However, I CANNOT get my clothes clean! I just finished a load of whites, with bleach, and the wash is grey. Again. Nothing smells clean and I am beginning to find little holes in many of my clothes. I am profoundly disappointed. Even though it can do big loads and I just got it, I would go back to an agitator model in a heartbeat. Whatever water savings there are make no difference when clothes are not clean. Additionally, you CANNOT leave a load in the washer for an extended period - like 8 hours. They begin to smell. Very disappointed.
Have owened this product since 10/23 2013. It has not been usable from the first day. This makes almost 6 weeks with out a washer. Patients is running out.
works good.no problem with my clothes getting clean like others are complaing about
Lost my previous washer and dryer in hurricane Sandy. Was looking for a good deal and the salesperson highly recommended this brand. Was a little skeptical as I have no experience with samsung appliances. I know they make good phones and Tv's but they fall under a different category. Not reliable at all and some clothes still have an odor after they are done washing.