I have only had it two days, but I am loving how many things I can wash at once and how quiet the machine is. It will wrinkle your clothes a lot more than the old agitator style washers, so if that is a big deal to you, you might want to choose something else, but other than that it has been great!
Purchased this about 4 years ago. It was fantastic at first. Washed clothes cleaner than any machine we had before. But...then things started breaking after just 1 year. The poor design of the barrel allows coins to go down to the drain pumps. (So don't miss a penny in a pocket or it will wreak havoc!) If a single coin gets into the drain pump they shoot around and crack the pump and water will drain out. We have now replaced the pump 3 times in 3 years!!! Now there is water draining from the barrel and we think a seal might be out and the bearings. So, more money to sink into an already VERY expensive machine! So besides the initial cost which was approx $700 when we bought it 4 years ago, we have now spent over $300 in parts with more to go. Not impressed anymore to say the least!
We had this machine for 2 years when the dreaded Overloaded error 51 and error 50 occurred. When this happens, both the motor RPS and the control board need to be replaced for a cost of $250 just in parts. If you do a basic internet search, you'll see these boards fail A LOT. My old Whirlpool appliances were great - this one is junk.
I love this washer! I bought this in September after looking at many and doing a lot of research. I have had no issues at all if some are having issues with how it washes then its user error. Read the manual for best results and follow its recommendations I have washed blankets, big loads, small loads and it washes them perfect. I love that it has lots of options. I highly recommend this washer. In fact because I can wash more cloths in fewer loads I am considering buying the companion dryer.
I don't usually write reviews, but I feel like I have to with this washer. It is awful. My clothes do not get clean, there isn't enough water to clean the clothes. It spins so fast that your clothes end up wadded up around the edges of the machine. Wash cycle just swishes wadded up clothes back and forth, then spins them some more. I had a 4 year extended service agreement, that I used twice. The first visit the tech replaced the agitator, and the piece at the top of the washing tub, both items had been recalled, due to problems, but I was not notified. In other words, if you don't complain, they don't bother to fix problems. The second call was due to the machine making strange noises and sounding like there were marbles rolling around in it, and water leaking out of the bottom. The tech said, and I kid you not "you just need your balls greased". Well it did fix the problem for about a year. At this point we are putting up with this expensive piece of junk going on six years, and it is leaking a gallon of water at a time and I guess those balls need greasing again, because the marbles rolling sound is back. I just purchased an LG front loader, based on the great reviews about it. Tomorrow the Whirlpool Cabrio Top Loader will be in a junk yard somewhere, where it belonged in the first place. Wish me luck with the LG.
I purchased this washer, and have been using it constantly ever since. I was very skeptical of how such a small amount of water could possibly clean so many clothes, but it gets the job done! For those negative reviewers, read your manual and make sure you are using the right cycles. This thing takes care of everything from my newborn's spit up covered items, to the largest comforter in the house, which we used to have to take to a laundromat to clean because our old washer couldn't handle it. Also, make sure you level your unit. I used it for two weeks unlevel, and despite great performance, it works even nicer now that I've taken the time to level it. I love that the drum balances itself. No more removing, and replacing clothes to balance the drum out. I've tried to get this washer to walk, and it just won't do it. This is not an out of the box, and go, washer. Take the time to read the entire manual, and follow manufacturer's instructions to the "T", and you will have no problems. I have spent many hours watching this thing perform through the glass lid, which is very thick, and I have a hard time believing that it would ever break. That is, unless you drop a bowling ball on it. This is new technology people, and I must admit that for the first time in a long time, I am impressed. I have already recommended this washer to my friends and family, and would do the same for you. This is a great buy.
Bought this machine last fall at the Seaford, DE store, It is without a doubt the best washer I have ever owned in in my adult life, It is quiet, efficient and uses very little water. It seems to be almost impossible to get it far enough out of balance to be troublesome, and the clothes,m sheets, even rugs, come out not only clean but so nearly dry that they spend almost no time in the dryer. I cannot understand the low rating given to this machine unless it is because, as usual, the people doing the rating have been too stupid to read and follow the owner's manual even though this machine washes in a much different manner than older washers. As we used to say when I was repairing complicated electronics for a living, "R.T.F.M." A great washer, it has sold two others that I know of to friends who have seen it in action.
Whirlpool should be ashamed to have produced such a poor quality appliance. It is totally frustrating to get wash done with this washer. One thing I am sure of is that I will never buy Whirlpool again. I paid close to $1, 000.00 for this washer expecting to have made a good investment, unfortunately I kick myself every day I have to do the laundry.
I always check reviews before buying, & there are so few out there on this machine that I thought I should add one. I read so many negatives on other HE top-loaders that I was nervous about purchasing this one - clothes getting tangled, cycles taking too long, hot water coming out instead of cold water, clothes coming out with dry spots, clothes getting ruined, clothes not clean, etc. I have done about 10 loads of laundry in the past 2 days & have had none of those things happen. This seems like a solidly built washer that can handle most anything.
I was talked out of a front-loader because my laundry is on the second floor, plus I didn't want or have room for the pedestals. I chose between this set, the #1 rated Samsung, & a Kenmore Elite (all top-loaders). Horrible reviews for the Kenmore & high price of the Samsung led me to purchase this set.
I do read the manual on most anything I buy, & I did read it on this. I follow the directions of loading the clothes loosely around the washplate. I make sure the center of the washplate is visible. Once I put the detergent in, I walk away & it does the rest! (Even though I love watching it do its job through the glass top!)
Hopefully this will stand the test of time & last many years.