We bought this unit and over the four weeks that it has been used we have had four service calls. Two calls to diagnose and two to repair the unit. These repairs started with replacing the main fuse (part cost $83) and then on the next repair appointment it required the replacement of the magnetron, switch, capacitor, transformer, and a thermal cut off switch. Now the unit works fine. The question foremost in my mind is just how long it will be this time. Sears repair service and the corporate office have been very supportive, quick to respond and great on followup. I appreciate this aspect of doing business with them. I however, have advised them to reconsider the manufacturer of this product as to date it has cost Sears nearly $1500 to repair this unit. I also received a gift certificate of $100 to purchase a temporary microwave in the event that the repairs do not hold.
Lasted 30 days microwave went out. service in 20 days WOW
Love this oven, I too read all the negative remarks about this oven and then decided what the heck, you can buy a BMW and it turns out to be a lemon. I had it professionally installed, he told me some of the the dos and dont's and I also read the manual. I have cooked a lot of roasts over the holidays using the bake and convection cycle in the upper and lower oven and have had wonderful results. It's like anything you have to work out the kinks and learn how to use it. Having not had a convection oven before I am still learning the process. I have learned to cook the meat uncovered to start and then cover. Some meats need more fluid in the bottom, roast potatoes cook a lot faster so keep an eye on them. Yes, the buzzer on the microwave is loud, it just makes you get to the oven faster to shut it off. The fan on the microwave blasts out, so I have learned not to be at eye level when it is on. The fan runs longer after the oven is turned off to cool it down, open the oven door and the heat comes into the room which on these cold winter days is no big deal, it cools down faster But, we do not find it to be too loud. We are more than pleased with this appliance and my boys have learned how to use it. Read the Instructions and learn by trial and error. p.s. The control panel works great, but again read the instructions. We have had this appliance since before Thanksgiving and have been cooking for a family of seven with it over the holidays.
Had the Elite Double Oven before this and worked great, but like the comination of features in this unit due to space saving. Looks great and cooks well on Convection Bake and does OK on a lot of the Microwave Auto Cook features.. However when you pay $4,000 for an oven you expect it to have been well thought out. Problems are: What idiot put a metal rotating tray in bottom, affects the Microwave Cooking and causes sparking if it touches inside wall? Too complicated to switch back and forth between Microwave and Cooking in Top Overn. In Lower overn on "Bake" cycle, it comes up to temp and then stops heating, but the Temp Readout contnues to show the preset temp so no way to know it is not cooking (ruined a lot of meals before figuring this out). Double Convection Fans do not cook as well as large single fan in old unit.
I had this item also just over 2 years...technician came out said he only works on refrigerators. Oven sensor broke in less than 1 year. Only works on convection bake and the side walls expanded because I left the grills in and now they fall through to the bottom, so basically its broken, over $3,000 and not worth a dime.
Disappointing quality. Microwave product worked intermittently; died in less than a month. Repaired and tested, my "1200W microwave is 750W at best, it heats 1 cup of water for 1 minutes to 100degrees; old 1200W Kenmore microwave, same test=150degree water. Initially oven product burnt everything. Temp showed 400 degrees but was 435 degrees. I bought an oven thermometer and calibrated the oven myself. Both oven and microwave have hot spots and cold spots so actually using either for cooking just ruins food.
Outstanding performance in every way possible. We thoroughly tested all features of this oven combination and found nothing lacking. We are now contemplating the purchase of other Kenmore Elite appliances based upon the performance of this combo. It is definitely a keeper.
The oven bakes fine and looks good. But don't use the self cleaning . After a year and a few months I cleaned the oven and it quit working. The service man came and pressed the reset button (the button was located so that only a tech could get to it) to the tune of $186 . Now a year and a few months I cleaned it again and again the oven is not working BUT I will not be calling sears again. Sears is not like it used to be they have become substandard with substandard products. So sad.
We purchased all new Kenmore appliances for our home. The Combination wall oven has been replaced 4 times because of holes that were burnt by sparks in the liner. The metal tray arched the inside liner that causes sparks and holes around the tray. We have contacted Sears several times about getting a different oven without a response. Poor quality for the price. Buyer beware!
Replaced a 20 year old unit with purchase. The unit looks wonderful and is easy to use. The installer warned me about the medal tray in the microwave. I just kept the glass one from my old unit. Very happy with this purchase.