Customer Care Number  1-877-927-7957

Customer Care Email   outlet@customerservice.sears.com

Why is every item considered unique?
Every item on our site is unique: The Sears Outlet website carries discounted merchandise for Sears Outlet, Sears Retail and Hardware stores. The site displays new, one-of-a-kind, out of carton, discontinued, used, reconditioned, scratched and dented merchandise. Even on similar items across our stores, their prices will vary depending on the age and condition of the merchandise. Certain items such as tool sets may be missing pieces/parts. Items are limited to stock on hand.

What is the difference between New verses Reconditioned?
The product descriptions on Searsoutlet.com are based on new product that would be sold through Sears.com or our other retail locations. This was done to provide a full and accurate description of features and benefits of each item. The status on the site will help you as a customer determine if the product is "New" or "Reconditioned". - New product will be new, in its original box and include all the original manuals & accessories - Reconditioned product is a classification for all product other than new in a box. This may include returned product that has been checked out and repaired, floor models or product out of its original box. Any of these items may be missing manuals or other accessories. All of these factors play into the level of discount the product is offered at. Due to each product being unique we do not have a way to easily identify what kind of cosmetic damage a product may have or if it is missing any accessories. As a customer, it is important to contact the store to determine the condition of the product before deciding to purchase. In some instances, the product is greatly discounted due to the missing accessories, etc. When calling the store be sure to mention that you’re looking at the item on Searsoutlet.com and it’s “991” merchandise.

Can I get my item delivered?
Yes. While we currently DO NOT offer delivery online, local delivery can be arranged at the store where the specific item was purchased via the website. Local delivery online will be available in a future release.

What is the Tracking number on the Buy Page used for?
This is mainly an internal tracking mechanism for us to have visibility to the number of Buy Pages brought into a specific store.

How can I purchase a Protection Agreement?
The Protection Agreement (PA) can be added to your purchase when you pick up your items(s) in the store.